About this role
IT Support Manager
Tailor Made Technologies, Petersfield (On-site)
Overview of the Role
We are currently recruiting an experienced Site-Based Onsite IT Manager who will be based in Petersfield at one of our fastest growing client sites. This role will join our established onsite engineering team, providing day-to-day IT support for our client with some leadership responsibilities mixed in. It would suit an experienced 2nd/3rd line engineer looking to take on a formal leadership role.
You will bring your IT knowledge, customer service experience, and team coordination skills to deliver an efficient, approachable, and streamlined approach to resolving IT issues.
As the Onsite IT Supervisor, you will play a key role in supporting and guiding a small onsite team, while remaining actively involved in hands-on technical support.
You will be expected to work on-site five days per week.
Key Responsibilities
As an Onsite IT Manager, you will act as both a senior technical resource and a point of coordination for the onsite team. Responsibilities include:
Supporting and guiding the onsite support team on a day-to-day basisActing as an escalation point for technical issues where requiredCoordinating incidents and service requests with the customerEnsuring clear and effective communication between the client and support teamsDelivering excellent customer service through efficient ticket managementProviding first-line and second line fixes where possibleEscalating incidents appropriately when necessaryManaging and prioritising workload queues in line with SLAsSupporting the service desk and wider IT teams when requiredAssisting with project work and non-BAU tasksMaintaining a proactive approach to improving service delivery and customer satisfaction Skills & Experience
Core Experience
Experience working within an IT support or service desk environmentExperience providing guidance or informal leadership to team membersFamiliarity with ticketing systems and incident management processes Technical Skills (Desirable)
Experience in some of the following is beneficial (not all required):
Azure or AWS cloudWindows Desktop configuration and supportWindows Server supportMicrosoft 365 / Office 365Microsoft ExchangeActive Directory administrationVMwareCitrixNetworking fundamentalsITIL framework knowledge Essential Skills & Behaviours
Strong communication and interpersonal skillsOrganised and able to prioritise workload effectivelyCustomer-focused mindsetTeam-oriented with a supportive approachProactive and self-motivatedAbility to remain calm under pressureProblem-solving mindset with attention to detailAbility to coach and support colleagues where needed About Tailor Made Technologies
Tailor Made Technologies is a fast-growing technology company based in Whiteley, near Fareham. We are an award-winning Managed Service Provider supporting clients across the UK and Europe.
We pride ourselves on our strong team culture and commitment to delivering exceptional service. When you join us, you’ll be part of a supportive and forward-thinking environment where your development is actively encouraged.
Benefits
Competitive salaryStructured training and development programmeCollaborative and progressive working environment25 days holiday plus bank holidaysBirthday day offHealth plan coverIT purchasing schemeCompany pension