About this role
Do you have current or previous experience within Optics at Supervisor or Assistant Manager level and are looking for the next step in your career? If so, our Office Manager role could be just what you're looking for!
At Specsavers, we're passionate about delivering outstanding care to our customers and creating a workplace where our people can thrive. We're looking for an Office Manager to support our directors in running a successful, customer-focused Home Visits business.
As our Office Manager, you'll play a key role in the day-to-day running of the business - helping the team to deliver exceptional service while driving performance and commercial success.
You'll set the standard for a customer-first mindset, empowering the team to make the right decisions for every individual. Through coaching, leadership, and development, you'll help the team reach their full potential while ensuring every customer receives a personalised and welcoming experience.
You'll also use KPIs and business insights to improve efficiency, reduce costs, and maximise profitability - supporting the continued growth of the Home Visits business.
Our business
Our Home Visits office is based in Wembley, HA9.
Our team
We have a wonderful team of dedicated people ready and waiting for you to meet.
What You'll Be Doing
Lead by example, delivering a world-class customer experienceInspire, coach and develop the team to achieve their bestFoster a culture of continuous improvementDrive the business key performance indicators (KPIs)Support recruitment, onboarding, and ongoing training of team membersConduct regular 1-2-1s, performance reviews, and team meetingsWork closely with Directors to identify business improvements and growth opportunitiesEnsure strong financial controls, including management of bad debtOversee accurate and compliant administration of NHS GOS claims, fees and vouchers, ensuring timely processing and adherence to regulatory standardsManage clinic diaries, routes and scheduling to maximise efficiencyOversee call centre operations and ensure excellent customer communicationHandle customer queries and complaints professionally and efficientlyMaintain compliance with Health & Safety and regulatory standardsBuild and maintain relationships with Care Homes and support business growthSupport local marketing and community outreach activityOversee stock management, reporting, and general administrationSupport the Directors with ad-hoc tasks and projects as required What We're Looking For
Proven leadership experience with the ability to motivate and inspire a teamCurrent or recent experience within Optics at Supervisor or Assistant Manager level - this is essential for this role Strong organisational and problem-solving skillsCommercial awareness with experience working to KPIsHave an in depth understanding of and be able to explain NHS sight test eligibility and the Domiciliary supplementary fee to customers and their family/care giversExcellent communication and customer service skillsAbility to manage multiple priorities in a fast-paced environmentConfidence in handling customer queries, complaints, and sensitive situationsA proactive mindset with a passion for continuous improvement What's on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
Salary: £33,000 per annum + bonusFull-time: Monday to Friday 9am-5.30pm (there may be a requirement to work occasional Saturdays)28 days leave (includes bank holidays)Enjoy an additional paid day off on your birthday to celebrate you!We will auto-enroll you into the pension scheme with an employer contribution when you contribute tooSpecsavers Perks - a portal to a world of great everyday discounts and savingsWeCare - our employee support service to help you and your immediate family when you need it mostComplimentary subscription to the Headspace app Eyecare and hearcare discounts for you and your familyEnhanced family leave and company sick pay Why Join Specsavers?
At Specsavers, we invest in our people. You'll receive ongoing training and development to strengthen your leadership skills and support your career progression. You'll be part of a supportive team where your contribution truly matters - helping to create a positive, welcoming environment for both colleagues and customers.
Ready to Apply?
If you're a passionate leader, with optical experience, who thrives on delivering excellent service and driving business success, we'd love to hear from you.
Apply now and take the next step in your career with Specsavers.
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