About this role
TITLE: Account Specialist - Dispatch JOB DESCRIPTION: Administers the District's facilities work order system by reviewing, prioritizing, and assigning requests to appropriate departments and technicians. Serves as a primary point of contact for work order inquiries for district staff, coordinates with technicians to monitor progress and ensure timely completion, and assists with work order data collection, reporting, and scheduling maintenance with vendors as needed. QUALIFICATIONS:
• Education and/or experience equivalent to a High School Diploma or GED
• Two (2) years of bookkeeping or accounting experience preferably in facilities maintenance or skilled trades environment.
• State of Arizona Identity Verified (IVP) Fingerprint Clearance Card
• Completion of District administered skills tests
• May require a valid Driver's License.
ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all duties and responsibilities performed by incumbents of this class.) DUTIES AND RESPONSIBILITIES:
• Perform general office duties.
• Process and assign work orders based on priority and triage information
• Track and follow up on work orders with technicians and requestors
• Identify discrepancies in work order reporting
• Schedule outside vendors for service in accordance with established district procedures
• Maintain and update schedules, manuals, standard operating procedures and warranties
• Run monthly reports.
• Perform other duties as assigned.
KNOWLEDGE, SKILLS AND OTHER CHARACTERISTICS:
• Knowledge of data entry best practices and procedures related to facility maintenance
• Knowledge of computer software utilized in tracking and maintaining work orders
• Knowledge of customer service/public relations practices and procedures
• Knowledge of recordkeeping/file management practices and procedures
• Knowledge of Microsoft Office and Google Drive Applications
• Skill accurately inputting and retrieving information from computer databases
• Skill utilizing verbal and written communication skills in the development of reports and records
• Skill implementing policies and procedures related to area of assignment
• Skill utilizing customer service/public relations techniques when responding to inquiries and complaints
• Skill establishing and maintaining effective working relationships
• Skill in, but not limited to:
• Word Processing
• Spreadsheets
• Databases
• Presentation Software
• Accounting and basic math
• Use of standard office equipment
WORKING CONDITIONS: General Office environment May need to drive to other sites to complete work assignments PHYSICAL EFFORT: Position may require climbing, stooping, standing, walking, lifting, keyboarding, talking, listening, eyestrain and repetitive motions. May be required to travel to in and out-of-district sites. May require lifting and carrying materials and supplies weighing up to 20 pounds Please note that the closing date for this posting may be changed at any time without prior notice WORK YEAR: 12 months DEPARTMENT/SCHOOL: Facilities Management For Learners GRADE: 45 REPORTS TO: Director EVALUATION: Classified Personnel Evaluation SUPERVISES: N/A