About this role
Duties to include greeting callers, assisting with limited information provision, general office duties to include document production, filing, mail handling etc. in support of the work of a busy city centre drop-in information service. Good computer skills required. Main Duties: Client interaction in line with service delivery procedures Be familiar with and observe all relevant policies and procedures Engage with all clients in a courteous and respectful manner Filter clients by establishing their needs and either dealing with query, referring to IO at Reception desk or providing a ticket for an office. Provide basic information, forms, directions etc. Refer clients to information officers as required Refer to Citizens Information website and other relevant websites (if required) Provide relevant printed material in envelope to protect confidentiality Record all queries on Oyster Update knowledge – reading websites, printed material etc. Read emails, memos and information distributed to staff Communicate and engage with colleagues in a supportive manner Reception Preparation. Be familiar with and observe Reception procedures for relevant office location Ensure stocks of forms available at Reception; bring from storage area or photocopy as required Ensure booklets and forms are up to date Ensure all stationery (envelopes etc.) available in Reception Keep Reception desk clean and tidy Ensure Reception area is tidy at all times At opening times: follow procedures for the office in question At closing times: follow procedures for the office in question Ensure appropriate sign on front door. CE Scheme Skills