About this role
Job summary
Reporting to the matron for gynaecology, breast and SAFE centre, and working closely with the clinical director, the centre manager will be accountable for leading the team and the service operation at the Lancashire SAFE Centre. The post older will form part of a small team within the centre responsible for coordinating all aspects of the centre activity, including the UKAS accreditation process and the ongoing maintenance, once achieved.
The centre manager will lead in the recruitment and training of crisis workers and will line manage the substantive team members and on call crisis workers.
The centre manager has delegated responsibility to attend external meetings in relation to police and NHS England commissioning. In addition they are responsible for overseeing and producing rotas including the monthly on call rota for the Centre as well as support in data entry, data analysis and report writing.
The centre manager will liaise with examiners and crisis workers to support any cases during the core service hours where required.
As part of the requirement for this role, the post holder must be willing to submit a DNA sample for storage on the police elimination database for purposes of exclusion from investigation only.
Main duties of the job
The Centre Manager leads the daily operation of the Lancashire SAFE Centre, ensuring the service runs safely, efficiently and in line with UKAS accreditation standards. The role provides leadership across the multidisciplinary team -- including crisis workers, the quality manager and administrative staff -- to maintain high-quality, compassionate care for all service users.
A key responsibility is managing accreditation and the quality management system, ensuring audits, documentation and forensic standards are consistently met. The post holder supports data collection, analysis and reporting, and leads on recruitment, training, supervision and competency assessment of crisis workers and other staff.
The role involves close partnership working with Police, NHS England, the ICB, Trust safeguarding teams and other agencies, as well as liaison with external stakeholders such as UKAS, SARCs and forensic services. You will act as a point of contact for complex enquiries, represent the Centre at external meetings and deputise for the Matron when required.
The manager ensures the environment, equipment and processes meet forensic and clinical standards, oversees rota planning and contributes to governance, risk management and service improvement. They maintain up-to-date knowledge of legislation and quality standards, ensuring policies and procedures remain compliant and clearly communicated.
About us
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Working for the SAFE centre is a very unique and specialist service that will develop your skills and abilities in working with a vulnerable service user group whilst also gaining experience and exposure to governance, accreditation and also exposure to working with external partner agencies.
Job description Job responsibilities
Communicate with all levels of staff from the Trust and Police within the Sexual Assault network providing advice, feedback and reports regarding complex, sensitive issues representing the Centre and the Trust at local and regional events as required.
Provide a key link between the departments senior management team, ensuring that programmes of work are co-coordinated effectively and deadlines met.
Accountable for the delivery of UKAS accreditation and yearly maintenance of the standards to ensure accreditation is maintained, the quality management system is in place and a programme of audit is conducted
Support the matron and clinical director in setting, monitoring and maintaining standards in the SAFE Centre relating to all clinical governance, workforce and UKAS standards.
To support the service to maintain a quality management system and roll out core training for all staff on how to use it, including collation, submission and interpretation of data and report writing (including SARCIPS submissions to NHSE).
Act as a point of contact deal with all forms of enquiries/visitors (telephone/face to face, correspondence) in a competent and professional manner, maintaining a professional image appropriate to the office manager role and creating a positive image of the organisation. Will respond to medical, police enquiries, and others as appropriate upholding the Trust reputation to both internal and external stakeholders.
Quality management system is robustly implemented to meet the needs of the forensic science regulator code and the ISO15189 standards to enable UKAS accreditation
Maintain and develop own professional competence and seek to extend the scope of personal knowledge and skills within the role
Communicates all relevant information to the multidisciplinary team, both internally and external organisations as required.
Ensures environment safe, well equipped and compliant with standards for UKAS accreditation, forensic decontamination and environmental monitoring is conducted and ensures the centre adheres to the standards set by the forensic science regulator.
Maintain accurate and complete records of all care activities, in a timely manner, adhering to local and professional standards for documentation
Promote equality in care and practice by recognising, respecting and meeting the needs and choices of individuals accessing the SAFE Centre.
Safeguards children, young people and vulnerable adults by escalatingconcerns in line with Trust policy and regulatory frameworks.
Attends and contributes to relevant safeguarding meetings within Trust and with partners (e.g. ICB).
Ensure rota is maintained within budgetary requirements and distributed to the relevant organisations, gaps are escalated, ensuring all SOEs and CWs have regular shifts to maintain their competence.
LLine management responsibilities include management of vacancies, recruitment and induction, sickness absence, performance management and appraisals, training compliance and clinical supervision including regular team meetings.
Financial Management - Within specific area of responsibility ensure robust financial controls are in place, resources are effectively utilised and relevant financial targets are achieved. Assistance is given in the formulation of service development/business plans, participating in performance review processes as appropriate.The post holder will ensure financial viability and a balanced budget.
Ensure clinical governance and risk management processes within the service provided at Lancashire SAFE Centre is agreed through the relevant existing governance procedures and escalated as needed. Will contribute to the clinical governance framework as per Trust police and PSIRF principles managing clinical incidents, risk and patient feedback accordingly.
Person Specification
Education and qualification Essential
Educated to degree level or has substantial demonstrable experience Leadership & Management qualification or completion of development programme relevant to role. Registered Nurse, Midwife or Allied Health Professional NMC / HCPC Registration
Desirable
Project management qualification Teaching qualification / mentorship qualification Registered Nurse, Midwife or other Allied Health Professional Forensic medical examiner qualification Masters level study (or willingness to complete)
Knowledge & Experience Essential
Knowledge of clinical governance and the relevance of these to practice Knowledge and experience of complex safeguarding adults and/or children Awareness of the Forensic Regulator guidelines and how they fit into SARCs Previous experience of working in an NHS organisation or SARC provider Knowledge of the appraisal and development process Line management experience / experience of leading a team Experience of working at a band 6 level Project development or quality improvement experience
Desirable
Previous experience of working with victims of sexual assault Experience of clinical work in a healthcare setting Experience of managing a clinical area Experience of working at band 7 level Experience of budgetary management Experience of working within a quality management system Knowledge and experience of achieving accreditation
Skills and abilities Essential
Able to obtain and evaluate information to aid decision making Ability to work on own initiative, with the minimum of supervision, planning and organising work to meet deadlines. Able to work well as part of a multi- disciplinary team to promote, implement and deliver quality care Able to interpret complex data and write assurance reports
Desirable
Experience of mentorship or coaching of others
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Lancashire Teaching Hospitals NHS Foundation Trust
Address Royal Preston Hospital
Sharoe Green Lane
Preston
PR2 9HT
United Kingdom
Employer's website https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)