About this role
Job summary
We are seeking a motivated and detail-oriented individual to join our Payroll and Pensions Team. In this role, you will provide a high-quality pensions administration service, supporting employees and managers with all aspects of the NHS Pension Scheme. You will be responsible for maintaining accurate pension records, processing pension-related transactions, and responding to enquiries in a timely and professional manner.
Working closely with colleagues across Payroll, HR, and external pension providers, you will help ensure compliance with NHS Pension Scheme regulations and reporting requirements. You will play an important role in supporting employees throughout their employment lifecycle, providing information to help them understand their pension entitlements, options, and responsibilities.
The post holder will be able to organise and prioritise their own workload, coordinating activities with the Pensions Officer to ensure that an efficient service is provided.This is an excellent opportunity for someone with strong administrative skills, attention to detail, and a commitment to delivering outstanding customer service within a busy and rewarding NHS environment.
The team provides a comprehensive payroll and pensions service to over 9,000 employees, processing both weekly and monthly payrolls using the NHS Electronic Staff Record (ESR) system.
Main duties of the job As an NHS Pensions Administrator, you will be part of a dedicated Payroll and Pensions team, providing a professional and responsive pensions administration service. You will support colleagues throughout their employment journey, offering information on NHS Pension Scheme matters and helping them understand their pension entitlements and options. The role requires strong attention to detail, excellent communication skills, and a commitment to delivering outstanding customer service while ensuring compliance with NHS pension regulations and processes.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Your Next Career Move Made Easier - Accommodation May Be Offered
We understand relocating can be a big step. Hampshire Hospitals may be able to provide accommodation options for successful candidates, depending on availability. If this something you would like to explore please contact Southern Housing on 02080 360017
Job description Job responsibilities
Answer queries via telephone, e-mail and post from employees, managers and other external agencies such as NHS Pensions. Provide pension information to all staff on aspects of the NHS Pension Scheme in a timely and effective manner. Prepare retirement application forms for members wising to retire, update retirement log and verify certificates once form has been returned. Attend payroll team and pension group meetings to keep up to date with any changes. Process pension opt out and refund forms on Pensions Online. Keep up to date with changes to NHS Pensions policies and procedures, pensions rules and regulations, including the Pensions Charter. Enhance own performance through continuously developing own knowledge, skills and behaviours to meet the current and future requirements of the job and respond to the learning needs of the Trust. In the absence of the Pensions Officer, review and manage weekly and monthly auto enrolment and re-enrolment process in line with The Pensions Regulator Directive and communicate with employees where appropriate. Analyse, investigate and process all pensions information relating to their membership of the scheme on Pensions Online system including overlapping employments, exceeding whole time hours, contracted hours changes, closing records for opted out members, investigating payment calculations and reconcile information. In the absence of the Pensions Officer, liaise with HR department, line manager, Health 4 Work and NHS Pensions to process ill health retirements. Prepare and send out relevant application forms to members, including transfer packs and cash equivalent transfers for divorce. Work with the Pensions Officer and Payroll Benefits Manager to establish and review processes, recommend and implement changes in policies and procedures from amendments in Pensions regulations and legislation, to ensure an efficient Pension Administration service is provided and adequately maintained. To undertake any other duties which are commensurate with the role, including project work.
Person Specification
Knowledge Essential
Comprehensive knowledge of NHS Pension Scheme Knowledge of NEST Pension Scheme
Experience Essential
Experience of using Pensions Online and extracting data Experience of using ESR
Desirable
Experience of auto enrolment process
Qualifications Essential
Demonstratable experience of working in a payroll / pensions department
Desirable
Working towards CIPP Certificate in Pensions Administration
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire Hospitals NHS Foundation Trust
Address Basingstoke
Vickers Business Centre, Priestley Road
Basingstoke
RG24 9NP
United Kingdom
Employer's website https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)