About this role
Job summary
Join Our Friendly & Supportive GP Practice Team
Ramsbottom Medical Practice is looking for an enthusiastic, organised, & reliable Medical Secretary / Reception Support Assistant to join our busy & friendly team. The hours are 32.5 to 37.5 & the pay is NLW.
Why Join Us?
Friendly & supportive team environment. Opportunity to develop healthcare administration skills. Varied & rewarding role combining secretarial and patient-facing responsibilities. Full training provided in practice systems & procedures. Chance to make a real difference to patient care within the local community.This is an excellent opportunity for someone with strong administrative skills, good typing ability, and confidence using computer systems who enjoys helping people and working in a healthcare environment. Previous NHS or GP practice experience is welcomed but not essential, as full training will be provided for the right candidate.
About You
You will be someone who enjoys being organised, takes pride in producing accurate work, and is confident using computers & learning new systems. You will be able to communicate professionally with patients, hospitals, & colleagues while maintaining the highest standards of confidentiality.
If you are a motivated administrator with strong typing skills, good basic IT knowledge, & a passion for delivering excellent patient service, we'd love to hear from you.
To apply, please submit your CV & covering letter outlining your relevant skills & experience or complete online
Main duties of the job
What You'll Be Doing
Medical Secretary Responsibilities
Preparing & typing clinical correspondence, referrals, reports, & patient documentation. Processing NHS referrals accurately and within agreed timescales. Managing incoming & outgoing correspondence. Liaising with hospitals, community services, & patients regarding appointments & referrals. Updating & maintaining accurate patient records. Scanning, filing, & managing confidential documentation. Supporting GPs & clinicians with a range of administrative tasks.Reception Support Responsibilities
Providing reception cover when required. Welcoming patients & visitors in a professional and friendly manner. Answering telephone calls & dealing with enquiries efficiently. Booking, amending, & cancelling appointments. Processing patient registrations & updating patient details. Assisting patients with online services & practice systems. Supporting the practice with general administrative duties.
About us
Ramsbottom Medical Practice is a well-established GP practice committed to delivering safe, effective & patient-centred healthcare to our growing patient population. We are proud of our strong team culture & strive to provide a supportive & inclusive working environment where staff are valued & encouraged to develop professionally.
Our multidisciplinary team includes GPs, nurses, healthcare assistants, pharmacists, care coordinators, receptionists & administrative staff who work collaboratively to deliver high-quality care & improve health outcomes for our patients.
We are committed to continuous improvement, innovation & excellent patient service, & we welcome individuals who share our values of compassion, professionalism, teamwork & respect.
Job description Job responsibilities
Job Summary
The post holder will provide comprehensive secretarial and administrative support to the clinical team whilst also supporting the reception function of the practice as required.
The role involves managing referrals, processing correspondence, audio/copy typing, liaising with patients and external healthcare providers, and assisting with the smooth day-to-day running of the practice reception service.
The post holder must maintain strict confidentiality at all times and work in accordance with practice policies, NHS guidance, GDPR, and information governance requirements.
What We're Looking For
Essential Skills and Experience
Excellent typing and keyboard skills with good attention to detail Comfortable using computers and everyday software, including Microsoft Word, Outlook, and other office applications Previous administrative, secretarial, or customer service experience Strong organisational skills and the ability to manage competing priorities Excellent communication and interpersonal skills A professional, caring, and confidential approach when dealing with patients and sensitive information Ability to work effectively both independently and as part of a team
Desirable Skills and Experience
Experience working in a GP practice, NHS, or healthcare setting. Knowledge of NHS referral processes. Experience using EMIS Web Audio typing experience. Understanding of medical terminology.
Person Specification
Experience Essential
Experience Previous administrative or secretarial experience. Experience of dealing with the public/customer service. Excellent keyboard and IT skills. Experience managing confidential information. Good typing skills Knowledge and Skills Excellent communication and interpersonal skills. Good organisational and time management skills. Ability to prioritise workload effectively. Accurate typing and data entry skills. Ability to work under pressure in a busy environment. Professional and empathetic manner. Good working knowledge of Microsoft Office systems. Personal Attributes Reliable and flexible. Team player. Professional appearance and manner. Ability to maintain confidentiality at all times.
Desirable
Desirable Criteria Previous experience working within a GP practice or NHS setting. Knowledge of NHS referral pathways. Experience using EMIS Web Audio typing experience. Understanding of medical terminology. Knowledge of NHS confidentiality and information governance requirements.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ramsbottom Group Practice
Address Ramsbottom Health Centre
Carr Street
Ramsbottom
Lancashire
BL0 9DD
United Kingdom
Employer's website https://www.ramsbottomhc.nhs.uk/ (Opens in a new tab)