About this role
Job summary
The post holder will provide a high standard, efficient, cost-effective Virtual Ward service and business support hosted by Croydon Health Services NHS Trust in partnership with acute and community health service providers in Kingston and Richmond, Merton and Wandsworth, and Sutton.
The post holder will be line managed by, and will work closely with, the SWL Virtual Ward team to ensure that there is an effective and comprehensive administrative service for the Remote Monitoring Service. The post holder will be working at Croydon Health Services NHS Trust site.
Main duties of the job
To receive and process referrals for the SWL Remote Monitoring Team (virtual ward) ensuring that they are allocated appropriately by following departmental guidelines and working practices.
To be able to order clinical and non-clinical stock via the eProcurement system.
The post holder is expected to run and collate reports which may include reports to the board, Clinical Commissioning Group and senior management often having tight timescales to complete this work
To input, manage and provide weekly statistics from the integrated team tracker and work closely with Informatics to ensure the monthly dashboard is completed.
About us
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that's making a real difference then a career at Croydon Health Services could be just what you're looking for.
Job description Job responsibilities
****Please see the attached supporting document which contains more information about the role *****
Person Specification
Education & Qualifications Essential
A levels or NVQ level 3 Evidence of basic IT skills (e.g. Word, Outlook)
Desirable
Customer service or admin qualification Training in EPR systems
Knowledge & Experience Essential
Understanding of administrative processes in healthcare Knowledge of confidentiality and data protection requirements
Desirable
Knowledge of medical terminology Basic understanding of Virtual Wards' patient pathways Experience of customer service in a multi-cultural environment
Experience Essential
Experience working in an administrative or customer-facing role Experience handling patient enquiries in Healthcare. Ability to compile reports, including graphs and tables, from different IT systems Ability to set up spreadsheets and other data collection tools Experience using IT systems and data entry
Desirable
Experience using EPR, including systems like Emis/Cerner Experience in supporting NHS services by active contribution to service improvement programmes/initiatives
Skills/Abilities Essential
Excellent communication skills Accurate data entry and attention to detail Ability to organise workload and follow procedures Ability to work effectively in a busy environment Able to work independently and as part of a team Strong organisational skills
Desirable
Demonstrate initiative in improving processes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Croydon Health Services NHS Trust
Address Croydon Health Services NHS Trust: Bernard Weatherill House
2nd Floor, Zone A 8 Mint Walk
Croydon
CR0 1EA
United Kingdom
Employer's website https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)