About this role
Job summary
We are seeking a Bank Medical Secretary on a zero hours contract to be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
There will be an initial period of induction and training where regular hours will be offered (to be discussed and agreed). Following that, you will offered work on an ad-hoc basis to cover periods of staff absence or times of high volume of work.
Closing Date: 1 September 2026
Main duties of the job
Duties will include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies. Furthermore, you will support the administration and receptionist teams as required. The post-holder will be an integral part of the general practice team.
About us
James Fisher Medical Centre is a busy General Practice located in a residential area of Bournemouth. We provide primary care services to 12,500 patients and employ over 50 hard working colleagues, both clinical and administrative.
Job description Job responsibilities
Type letters, reports and associated documentation as required and within the specified timescales as appropriate for the referral
Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
Manage all enquiries in an effective manner
Maintain an accurate referrals database
Action all incoming email within a timely manner
Process recall letters and other correspondence as requested
Scan documentation and attach scanned documents to patients healthcare records
Accurately input and code SNOMED CT data on the referral system
Process referrals using the electronic referral system (ERS)
Answer phone calls, transferring calls or dealing with the callers request appropriately
Manage all administrative queries as necessary
Support all clinical staff with general administrative tasks as requested
Maintain a clean, tidy, effective working area at all times
Be an integral part of the general practice team
Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
Undertake all mandatory training and induction programmes
Contribute to and embrace the spectrum of clinical governance
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Person Specification
Other Requirements Essential
Disclosure Barring Service (DBS) check
Experience Essential
Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting
Desirable
Experience of working in a healthcare setting as a medical secretary
Knowledge and skills Essential
Excellent communication skills and effective in communicating and understanding patient needs Competent in the use of MS Office and Outlook Problem solver with the ability to process information accurately and effectively, interpreting data as required Ability to use own initiative, discretion, and sensitivity Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Ability to work as a team member and autonomously Sensitive and empathetic in distressing situations Excellent organisational skills Clinical IT system user skills and the ability to record accurate notes Ability to effectively utilise resources Punctual and committed to supporting the team effort High levels of integrity and loyalty Clear, polite telephone manner Flexible and cooperative Motivated Understanding of safeguarding adults and children Knowledge of and ability to work to key policies and procedures
Desirable
Understanding of clinical coding Chaperone procedure Demonstrate personal accountability, emotional resilience and ability to work well under pressure
Qualifications Essential
A good standard of education, with an expectation of having both GCSE Maths and English at Grade 4 or above, or Functional Skills Level 2 in Maths and English
Desirable
Typing qualification, i.e., OCR or RSA Diploma NVQ Level 2 in Health and Social Care Level 3 in Medical Terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name James Fisher Medical Centre
Address 4 Tolpuddle Gardens
Bournemouth
Dorset
BH9 3LQ
United Kingdom
Employer's website https://www.jfmc.co.uk/ (Opens in a new tab)