About this role
Job summary
This is an exciting opportunity to join the CEO and Deputy CEO/Chief Integration Officer (CIO) Offices at a pivotal stage in the organisation's development. As a newly created role, it offers the successful candidate the unique opportunity to help shape and embed a high-quality administrative support function, working closely with the Executive Business Managers to establish effective ways of working and maximise the impact of both offices.
The post holder will provide comprehensive, proactive and efficient administrative support to the Chief Executive (CEO) and Chief Integration Officer (CIO) Executive Business Managers, contributing to the smooth and effective delivery of corporate, governance and operational activities across the Directorates. They will be instrumental in ensuring the CEO and CIO Offices operate efficiently and professional while maintaining high standards of service, communication and stakeholder engagement.
Acting as a key point of contact for internal and external stakeholders, the role will provide a professional, responsive and customer-focused administrative service, supporting effective communication, coordinating information flow and ensuring actions are progressed in a timely manner.
The role is ideally suited to an organised, adaptable and collaborative individual who thrives in a fast-paced environment and is committed to delivering high-quality support at executive level.
Main duties of the job
Act as the first point of contact for visitors, colleagues and external stakeholders contacting or visiting the CEO and CIO Offices, providing a professional, courteous and welcoming service.
Support effective communication between the CEO and CIO Offices and a wide range of internal and external stakeholders, including senior leaders, partner organisations, Councillors and system partners, maintaining professional and productive working relationships.
Proactively identify opportunities to improve administrative systems, office processes and ways of working, supporting continuous improvement across the Executive Offices.
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description Job responsibilities
The postholder will provide a range of comprehensive, confidential, and efficient administrative support to the CEO & CIO Executive Business Managers, enabling the smooth delivery of corporate, and governance functions across the Directorates.
Person Specification
Qualifications Essential
GCSE (or equivalent) English and Mathematics Grade A-C. Vocational Level 3 or equivalent experience in an administration field.
Desirable
ECDL or equivalent IT qualification. Training in minute-taking or customer service.
Skills/Competencies Essential
Recent experience of working in a busy office environment Computer literacy with experience of MS Office, particularly Word, Excel, Outlook and Teams. Advanced keyboard skills with attention to detail High degree of accuracy Ability to handle confidential information appropriately. Strong written and verbal communication skills.
Desirable
Previous experience within the NHS
Knowledge Essential
Ability to manage and prioritise own workload and operate on own initiative whilst also working effectively as part of a team Knowledge of secretarial/administration procedures and systems. Ability to learn new software packages easily. High standard of written and verbal communication skills.
Experience Essential
Recent experience of working within a customer facing administrative environment. Ability to work to deadlines in a busy office environment. Ability to prioritise and work to tight deadlines to meet competing demands.
Specific Requirements Essential
Infrequent requirement to be flexible with working hours/location, e.g. assist with Groupwide events. Ability to travel to other Trust locations
Personal Qualities Essential
Ability to work in line with and role model Group values. Demonstrate effective team player behaviours.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name United Lincolnshire Hospitals NHS Trust
Address Lincoln County Hospital
Lincoln
LN2 5QY
United Kingdom
Employer's website https://www.ulh.nhs.uk/ (Opens in a new tab)