About this role
Job summary
We are seeking to recruit an enthusiastic and motivated individual to provide accurate, efficient, and effective administrative support to Children and Young People's Services within the East area.
The successful candidate will possess a good standard of education, excellent communication skills, and a professional telephone manner, with the ability to communicate confidently with people at all levels. They will be organised, proactive, and capable of managing their workload effectively, using their own initiative to meet competing priorities and deadlines.
Previous experience working in a busy office environment is essential, particularly in settings with frequent interruptions, high workloads, and conflicting demands. The successful candidate will demonstrate strong keyboard and IT skills, including experience using Microsoft Office applications.
The ability to maintain a professional, sensitive, and confidential approach at all times is essential. Experience of audio typing would be advantageous.
Main duties of the job
The Child and Adolescent Mental Health Service (CAMHS) Administrative Assistant will provide efficient, effective, and flexible administrative support to the service. Key responsibilities will include copy typing, managing electronic and paper-based diaries, coordinating appointments, and supporting the day-to-day administrative functions of the team. The post holder may also be required to undertake reception duties as needed.
Due to the nature of the role, the post holder will be expected to maintain strict confidentiality at all times and handle sensitive information appropriately. They will interact with patients, carers, family members, medical staff, colleagues, and visitors both in person and in writing, demonstrating professionalism, courtesy, and discretion in all communications.
The post holder will work under the guidance of the Administration Manager, who will be available to provide support, advice, and direction as required.
The ability to speak Welsh is desirable for this post; however, applications are welcomed from both Welsh and English speakers.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge Essential
NVQ 3 in Administration or equivalent level of knowledge/experience. Good Standard of Education including English and Maths
Desirable
Audio Typing ECDL/RSA
Experience Essential
Significant office administration experience Able to use own initiative and judgement to analyse and resolve problems. Ability to support and deliver to deadlines on a wide range of administration processes. Experience of communicating directly at all levels in an organisation.
Desirable
NHS experience
Values Essential
Enthusiastic and motivated individual. Work as part of a team and on own initiative as required.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Child Health Wrexham
Croesnewydd Road
Wrexham
LL13 7TD
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)