About this role
Job summary
Auckland Medical Group is a large urban practice based in Bishop Auckland. We have 16135 patients mainly located in Bishop Auckland but some surrounding villages. We have 2 branch sites at Toft Hill and St Helens.
The Practice employ 55 members of staff plus 7 GP Partners.
The partners are looking for a suitable replacement for the current post holder who has been with the practice 30 years, 10 of which as Practice Manager.
You will preferably have experience working at strategic level in Primary Care.
Main duties of the job
See the job description for full details but essentially:
Line Management of all employed staff
IT Management
Financial Management
Overview of the buildings at Watling Road, St Helens Auckland and Toft Hill Surgery.
About us
Auckland Medical Group is a very friendly, supportive practice, busy Practice.
The clinical team are made up of 7 GP Partners, 2 Salaried GPs, 4 Advanced Nurse Practitioners, 5 Chronic Disease Nurses, 6 Practice Nurses, 3 HCA's and 1 Phlebotomist.
Admin is headed up by the Practice Manager supported by a team of Senior Receptionists/secretaries and administrators. We have an finance assistant who runs the payments/banking side of the business.
We are very active in Bishop Auckland PCN and have many ARRS Staff including 4 Pharmacists, 4 Pharmacy Technicians, 1 Nursing Associate, 1 Care coordinator and access to a team of social prescribers. We also have access to an Adult and Child Mental health Nurse who works throughout our PCN.
Job description Job responsibilities
Job Description Primary Responsibilities
The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The practice manager is responsible for:
a. Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
b. Functional management of all clinical and administrative staff and nursing staff
c. Direct line management of the following staff: Senior Staff, Lead Nurse
d. Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan
e. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed
f. Continuing & enhancing effective staff appraisal process
g. Implementing effective systems for the resolution of disciplinary and grievance issues
h. Maintaining an effective overview of HR legislation
i. Managing the financial elements of the practice, including budgets, petty cash, etc. seeking to maximise income and reduce expenditure
j. Managing contracts for services i.e. cleaning, gardening, window cleaning etc.
k. Maintaining an effective liaison with the accountants, overseeing practice accounts, ensuring year-end figures are presented
l. Briefing partners on all financial matters, including forecasting
m. Managing and processing partners drawings, PAYE and pensions for practice staff
n. Ensuring the practice has appropriate insurance cover for its premises and staff locum insurance
o. Developing, implementing and embedding an efficient business resilience plan
p. Coordinating the reviewing and updating of all practice policies and procedures
q. Leading change and continuous improvement initiatives; coordinating all projects within the practice
r. Ensuring the team reach QOF targets
s. Managing the procurement of practice equipment, supplies and services
t. Adopting a strategic approach to the management of all patient services matters
u. Developing, implementing and embedding an effective communication strategy (internal and external)
v. Ensuring the practice maintains compliance with its NHS contractual obligations
w. Actively encouraging and promoting the use of patient online services
x. Liaising at external meetings as required
y. Marketing the practice appropriately
z. Supporting the management of the Patient Participation Group
aa. Supporting the management of all complaints
bb. The management of the premises, including health and safety aspects such as risk assessments and mandatory training
cc. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
Secondary Responsibilities
In addition to the primary responsibilities, the practice manager may be requested to:
a. Deputise for the partners at internal and external meetings
b. Act as the primary point of contact for NHS England, The ICB, community services, suppliers and other external stakeholders
Person Specification
Qualifications Essential
a good standard of education with excellent literacy and numeracy skills.
Desirable
Educated to degree level in healthcare or business
Experience Essential
Experience of working with the general public Experience of managing accounting procedures including budget and cash flow forecasting Experience of working in a health care setting Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development Experience of dealing with complaints
Desirable
Experience working with SystmOne Experience of working in Primary Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Auckland Medical Group
Address The Old Firehouse
Watling Road
Bishop Auckland
County Durham
DL14 6RP
United Kingdom
Employer's website https://www.aucklandmedicalgroup.co.uk/ (Opens in a new tab)