About this role
Job summary
Are you someone who enjoys variety and thrives in a busy, fast-paced environment? Cornerstone Practice and Healthcare is looking for a Care Coordinator to join our team.
This role sits at the heart of how we deliver proactive patient care - leading our Local Enhanced Services (LES) portfolio, coordinating Multidisciplinary Team (MDT) and End of Life Care Support, and ensuring the practice meets its quality contract targets. You'll work across all four Cornerstone sites, using population health tools and data to identify patients who need support.
It's a role with real variety, where your work directly shapes how well patients are identified, reviewed and supported. You'll work closely with our GPs, nursing team and Quality Manager, using your organisational skills and eye for details to help deliver the best possible outcomes for our patients.
If you enjoy problem-solving, want a job where no two days are quite the same, and are looking for meaningful work with a practice that genuinely cares about its community, we'd love to hear from you.
Main duties of the job
Day to day, you'll make sure our administrative processes align with LES and other contract specifications, and carry out data verification checks so patients are correctly identified and coded for the care and reviews they need. You'll use population health tools and Emis searches to identify patients cohorts, then coordinates and support Multidisciplinary Team meetings, following up agreed actions.
You'll act as a key administrator link for End of Life Care coordination, help arrange nursing visits for housebound patients, and prepare monthly nursing clinics, flagging any gaps in cover.
You'll also ensure timely and accurate claims submission, and support colleagues across the practice in using the right resources and processes.
Throughout the week you'll liaise with hospitals, community services and the Integrated Care Board, monitor performance against agreed targets, and handle queries from patients and carers by phone and in person with consistent warmth, patience and professionalism.
About us
Cornerstone Practice and Healthcare is a multi-site GP practice caring for over 27,000 patients across four surgeries in Blackburn (Shadsworth Road, Lambeth Street, Mill Hill) and Oswaldtwistle (Rhyddings). We're led by a strong GP Partnership and supported by an experienced management and quality team, working closely with our Primary Care Network and wider health partners.
Rooted in a Christian ethos of service, dignity, compassion and integrity, we're committed to providing accessible, high-quality care to our community, including some of our most vulnerable and under-served patients.
Our admin, nursing and clinical teams work closely together across all sites, with a genuine culture of support, collaboration and continuous improvement. You'll be joining colleagues who take pride in getting the details right and who look out for one another in a busy, fast-paced environment.
We invest in our people: a full induction and ongoing training, health benefits and opportunities to develop your career within the practice.
If you're looking for a team that values what you bring and a role where your work genuinely matters, we'd love you to join us.
Job description Job responsibilities
This is a varied, hands-on role delivered across all four Cornerstone sites, sitting at the heart of how we deliver proactive patient care. Below is a summary of your key responsibilities - please see the attached job description for full details, including the complete list of duties the person specification.
Key Responsibilities
Maintain a thorough understanding of contract requirements and implement administrative processes to align with the Local Enhanced Service (LES) specifications, including the Long-Term Conditions (LTC) LES and other locally commissioned services, ensuring maximum patient outcomes and income.Ensure timely and accurate claim submissions within required timeframes.Conduct data verification checks, correcting any incorrect or missed coding to ensure payment for all activity and quality control.Act as the primary administrative contact for wider healthcare partners and Multi-Disciplinary Team and End of Life Care coordination.Use population health and risk stratifications tools (e.g. the LSC population Segmentation Tool 'Aristotle', or equivalent) and EMIS Web searches to generate and batch-code patient cohorts against agreed clinical segments- for example, under the Long-term Conditions (LTC) LES: Population Health Management, Cardiovascular Disease, Respiratory, Serve Mental Illnesses, and place-based choices such as Diabetes or Frailty.Coordinate the delivery of Holistic Health Assessments and other LES-specific activity against agreed targets, monitoring progress and flagging shortfalls or areas of concern to the Quality Manager.Ensure accurate use of claim codes, batch-add codes and SNOMED CT coding relevant to LES and LTC activity.Support the organisation, coordination and delivery of practice/PCN/neighbourhood Multidisciplinary Team (MDT) meetings, including scheduling, preparing agendas, recording actions and following up outcomes.Provide administrative support for the coordination of housebound patient nursing visits, including monitoring of targets performance and pro-active clinic bookings.Prepare monthly nursing clinics; highlight provision gaps, arrange approved additional cover, and add sessions to the clinical system.Work under the direct supervision of the Quality Manager, ensuring adherence to best practice, and support colleagues in using correct resources, identifying training needs and highlighting areas for improvement.Monitor and report performance against targets as required, identifying and highlighting any areas of concerns.Organisational and Professional Responsibilities
Ensure patient feedback and complaints are recorded and addressed appropriately.Maintain a safe, secure and organised workspace, adhering to health and safety and infection control protocols.Comply with data protection laws, practice policies and professional standards;Contribute to the overall efficiency of the practice by supporting office systems and improving processesThis job description outlines the core responsibilities of the Care Coordinator may be subject to change in response to organisational needs.
Person Specification
Experience Essential
Experience working in a busy office or administrative environment Experience of data entry and data verification with a high level of accuracy and attention to detail Experience of managing a varied workload and prioritising tasks effectively under pressure Experience of handling sensitive or confidential information in line with data protection requirements Experience of communicating with member of the public, both face to face and by telephone
Desirable
Previous administrative experience in a healthcare or primary healthcare setting Experience of using Emis Web or another NHS clinical system Experience of call and recall systems or long-term condition management administration Experience of appointment scheduling or clinic coordination Experience of claim submissions, clinical coding or inputting medical data Experience of implementing new systems successfully Experience of working with Local Enhanced Services (LES), or similar NHS contract specifications, including monitoring activity against targets
Qualifications Essential
5 GCSEs a grade C/4 or above (including Maths and English Language) or equivalent experience NVQ level 3 (or above) in Business Administration, Health and Social Care or a related field or equivalent knowledge gained through training and/or experience Demonstrable literacy and numeracy skills Understanding of data protection legislation and patient confidentiality requirements
Desirable
CPD or further Education in healthcare administration or information governance
Other Requirements Essential
Right to work in the UK Full UK driving licence and access to a vehicle for regular travel between sites willingness to undergo a standard DBS check
Personal Attributes Essential
Reliable, honest, trustworthy professional demeanour and articulate manner Committed to confidentiality and loyalty methodical and detail-focused team player self-motivated warm and patient centred Warm, empathetic and patient-centred, treating every individual with dignity and respect
Values and Ethos Essential
Able to work in support of the organisational values and aims
Knowledge and Skills Essential
Excellent attention to detail with a proactive approach to process improvement Strong communication and organisational skills, written and verbal Ability to work accurately and methodically under pressure, using initiative and sound judgment Effective time management, able to plan, prioritise and meet tight deadlines Competency in using relevant IT systems and databases, including Microsoft Office Understanding of GDPR and the Data Protection Act 2018 Ability to remain calm, empathetic and professional with upset or frustrated patients Flexibility to adapt to change and embrace new approaches Confident interpreting data against activity targets and reporting progress and areas of concern to management
Desirable
Knowledge of Primary Care Services, including principles of enhanced services Knowledge of NHS primary care structures and how a GP practice operates Knowledge of the Quality and Outcomes Framework and long-term condition management Understanding of NHS contracts and funding mechanisms, including LES such as the LTC LES Experience of using population health management or risk stratification tools (e.g. Aristotle) Knowledge of EMIS Web or another NHS clinical system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cornerstone
Address Shadsworth Surgery
Shadsworth Road
Blackburn
BB1 2HR
United Kingdom
Employer's website https://www.cornerstonepractice.com/ (Opens in a new tab)