About this role
JOB TITLE Customer Care Representative | MAF LifeStyle | Customer Care
ROLE SUMMARY Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
ROLE PROFILE
• Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager. • Process all customer requests accurately and efficiently. • Focus on meeting the customer’s expectations by utilizing all resolution options, • Communicate pertinent information to all Contact Center associates. • Communicate effectively and efficiently with all company associates and business contacts. • Actively participate in regular team meetings and leadership meetings, as required. • Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
REQUIREMENTS
• High School Certificate • Retail or sales background • English & Arabic speaker • Minimum 1 year of experience in Customer services