About this role
It's more than a career, it's a calling. WI-SSM Health St. Mary's Hospital - Janesville
Worker Type: PRN
Job Highlights:
Department: Call Center Location: SSM Health St. Mary's Hospital - Janesville 3400 E. Racine St. Janesville, WI 53546
Schedule: PRN (pick up based on department needs) - Department is open Monday-Friday 9am-5pm
Additional Information: In this independent role, you'll be responsible for managing switchboard operations, handling in-bound calls, and accurately documenting and relaying codes while maintaining a high level of professionalism and attention to detail.
Job Summary: Answers incoming calls and performs triage of inquiries.
Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES
• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. • Collects relevant caller data to assist with measurement, tracking and reporting activities. • Track inquires, questions and answers and provide resolution. • May perform clerical or administrative duties. • Performs other duties as assigned.
EDUCATION
• High School diploma/GED or 10 years of work experience
EXPERIENCE
• No experience required
PHYSICAL REQUIREMENTS
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. • Frequent keyboard use/data entry. • Occasional bending, stooping, kneeling, squatting, twisting and gripping. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
• None
Department: 8651000026 Call Center
Work Shift: Day Shift (United States of America)
Scheduled Weekly Hours: 0
SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.