About this role
Job Title: Customer Support Representative – Pharmacy Operations (Registered Pharmacy Technician) Job Description We are seeking a customer-focused and detail-oriented Registered Pharmacy Technician to support pharmacy operations in a fast-paced, patient-centered environment. This role serves as a primary point of contact for patients, providers, and internal teams, assisting with prescription refills, delivery coordination, insurance inquiries, and payment processing.The ideal candidate will have strong customer service skills, experience navigating insurance and prior authorization processes, and the ability to communicate professionally and empathetically with patients. Success in this role requires excellent attention to detail, strong organizational skills, and a commitment to providing an exceptional patient experience while ensuring pharmacy operations run efficiently.Important: Candidates must be available to attend mandatory onsite training in Cary, NC, Monday through Friday, before transitioning to a hybrid schedule.
Responsibilities
• Serve as the primary resource for inbound telephone calls, handling non-clinical inquiries including prescription status updates, payment questions, and general pharmacy support. • Manage inbound and outbound calls related to medication refills, delivery scheduling, and payment coordination. • Provide timely and accurate information to patients, providers, and clients while ensuring a high level of customer satisfaction. • Document all interactions accurately within pharmacy management systems and maintain complete patient records. • Assist patients with insurance-related inquiries, including benefits verification, coverage questions, and prescription status updates. • Support prescription processing by collaborating with pharmacy operations, reimbursement, and insurance teams. • Utilize knowledge of prior authorization workflows to assist with medication access and insurance-related issues. • Escalate clinical questions and concerns to pharmacists, nurses, or other appropriate clinical staff. • Identify and report adverse events and product complaints according to established procedures. • Perform data entry related to prescriptions, insurance information, and patient communications with a high degree of accuracy. • Utilize Microsoft Office applications and pharmacy management systems to support daily workflow and documentation requirements. • Maintain professional, empathetic, and effective communication with patients and caregivers. • Perform additional duties as assigned. Required Qualifications
• Active North Carolina Pharmacy Technician Registration required. • Experience in a pharmacy, healthcare, specialty pharmacy, medical office, or customer service environment. • Experience with prior authorizations, insurance verification, benefits investigation, claims processing, or medication access support. • Strong understanding of insurance and reimbursement processes. • Excellent verbal and written communication skills. • Ability to manage a high volume of inbound and outbound calls while maintaining professionalism and accuracy. • Strong computer skills, including proficiency with Microsoft Office applications. • Strong attention to detail and documentation skills. • Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment. • Demonstrated ability to provide empathetic customer service and build rapport with patients. Preferred Qualifications
• Pharmacy Technician Certification (CPhT) preferred but not required. • Retail pharmacy, specialty pharmacy, mail-order pharmacy, or pharmacy operations experience. • Experience working with pharmacy claims, insurance verification, and reimbursement processes. • Knowledge of medical terminology. • Experience working in a call center or high-volume customer service environment. • Familiarity with pharmacy management systems and healthcare technology platforms. • Data entry experience in a healthcare, pharmacy, or insurance setting. Ideal Candidate The ideal candidate is a Registered Pharmacy Technician who thrives in a customer-focused environment and enjoys helping patients navigate prescription and insurance-related processes. They bring prior authorization experience, strong communication skills, and a proactive approach to problem-solving. This individual is organized, detail-oriented, and committed to delivering exceptional service while supporting efficient pharmacy operations.
Work Environment This is a hybrid position based in Cary, NC. Mandatory Onsite Training
• Training is conducted 100% onsite in Cary, NC. • Schedule: Monday through Friday, 9:00 AM to 5:30 PM EST. • Attendance during the onsite training period is required. Hybrid Schedule After Training
• Schedule: Monday through Friday, 11:30 AM to 8:00 PM EST. • Typically 2 days onsite and 3 days remote per week. This role operates in a collaborative pharmacy operations environment and requires frequent interaction with patients, providers, insurance partners, pharmacists, and internal support teams. The setting is fast-paced and team-oriented, requiring strong communication skills, attention to detail, and a commitment to delivering excellent customer service. Job Type & LocationThis is a Contract position based out of Cary, NC. Pay and BenefitsThe pay range for this position is $22.00 - $22.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Cary,NC. Application DeadlineThis position is anticipated to close on Aug 27, 2026.About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.