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GS Air Logistics Perishables Operational Care Specialist 24/7 @ Kuehne+Nagel

GROnsiteFull-time
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About this role

It's more than a job

We are looking for motivated employees to join our team at the KN Branch , the GS Air Logistics Perishables (AP) team is a dedicated setup supporting 24/7 perishable operations across KN countries, ensuring timecritical, endtoend execution in line with product, quality, and compliance standards, while strengthening the GS footprint within the perishables vertical. ‎ 

How you create impact 
 The purpose of this function is the operate Perishables (AP) shipments to the highest standards with the expectation to deliver a consistently excellent customer experience.

This includes, but is not limited to, transport and customs arrangements, shipment monitoring and active communication with customers and KN stakeholders. Additionally, interaction with third party suppliers may be required.

What we would like you to bring 

• Perishables operational tasks (transport planning, customs, status monitoring and updates, pre-alerts)

• Pro-active customer communication via email, phone or dedicated online portals

• Communication with both internal and external stakeholders

• Handling of exceptions, deviations and customer escalation

• 24/7 Operations and availability

What's in it for you 

• Analyze KPIs (internal and external) • Create performance overviews (weekly, monthly, quarterly) • Collaborate with international teams, both internal and external • Gain knowledge across different MOTs • Support KN Stations in various countries • Report on milestone completeness and timeliness • Provide reason coding for milestone reporting • Monitor live shipments • Coordinate transportation to ensure on-time performance compliance

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Skills

perishables operational taskstransport planningcustoms arrangementsshipment monitoringstatus monitoringpre-alertscustomer communicationstakeholder communicationexception handlingcustomer escalation managementkpi analysisperformance reportingmilestone reportingreason codinginternational collaboration

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