About this role
Job Description:
• Portray a professional, courteous and helpful attitude in all dealings with internal and external customers • Support with the practical experience and knowledge in daily activities to achieve goals and objectives • Build-up the co-operative relationship with the practical levels in Gateway and provide the positive attitude /solution when necessary • Obtain correct and accurate info from external, internal customers and networks before flight arrive and/or after • Ensure the accurate preparation of import Customs declarations and the timely provision of those for review (as required) • Update and ensure that shipment info and status in the system is correct in timely manner • Ensure that customer databases are maintained • Resolve specific disputes or provide advice on technical issues with customers • Investigate and handle customer complaint and contact customer for proper solutions • Notify duty, tax, and other charges with over credit limit to customers • Maintain a thorough knowledge of Customs practices and procedures • Compose internal report as assigned Job Requirement:
• Bachelor Degree in Business Administration, Law or related field is required. • Good in Speaking/Reading/Writing Khmer and English is required. • Good Computer Skills: MS Word, Excel, Power Point, Internet Email • 1 or 2 years of working experience in Customs Clearance environment with strong customs regulations knowledge is preferable. • Good supervisory, coaching, reporting and presentation skills • Analytical, problem solving and decision making skills