About this role
Job Title: Associate – Beer, Wines & Spirits
Job Location: Manila
In this role, you will have the opportunity to work upon one or more back-end services for the Ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach. Key Responsibilities:
• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. • Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. • Operate on the services according to the shifts, countries, or regions aligned. • Deliver a high level of service quality through timely and accurate completion of services. • Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. • Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. • Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities:
• Bachelor´s degree (any). A degree in logistics, management will be an advantage. • 0 – 3 years of job experience from BPO or logistics domain – Preferred • Ocean Freight experience will be preferred • Good knowledge in MS office • Effective English communication skills, written and verbal • Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred • Good logical reasoning skills • High level of customer centricity