About this role
Customer Experience Host (Main Store)
Job Description: Responsible for multiple self-checkout registers while driving outstanding customer experience through proactive and customer focused actions and exceptional service. May assist with regular checkout stations as needed.
Additional Qualifications/Requirements: FACILITY: HAINERBERG SHOPPING CENTER DEPARTMENT: CENTRAL CHECKOUT
THIS POSITION IS OPEN TO BOTH U.S. AND LN APPLICANTS. NOTE FOR EXTERNAL U.S. APPLICANTS: Only external U.S. applicants currently residing in Germany are eligible for consideration for this hourly vacancy. Applications from external U.S. applicants not physically present in Germany will not be considered. Per AE Regulations, U.S. Permanent Resident Aliens (Green Card holders) who are not nationals of a NATO country are ineligible for NAF employment under U.S. employment conditions and may be employed only under host-nation (local national) employment conditions.
=============== LOCAL NATIONAL JOB INFORMATION: JOB TITLE: SALES ASSOCIATE - VERKAEUFER(IN) JOB CODE: 5189L03-01 GRADE: T-3 CATEGORY: Regular part time; 25.0 hours per week, 5 days per week PAY: €1609.69.
*APPLICANTS MUST BE ABLE TO WORK ALL SHIFTS TO INCLUDE EVENINGS, WEEKENDS AND HOLIDAYS.*
LOCAL NATIONAL APPLICANTS MUST COMPLETE AN APPLICATION (LINKED BELOW) AND CONTACT THE WIESBADEN EXCHANGE HUMAN RESOURCES OFFICE AT 0611-72386411/412/413 OR VIA EMAIL [email protected] TO SUBMIT.
AAFES-LN-Application-Germany.pdf
Job Qualifications: Completion of high school or the equivalent, retail experience, demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties: Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. May assist customers with product selection. Assists with and/or operates a cash register, self-checkout cash register, or other sales related equipment to enter new accounts, conduct sales, refunds or similar transactions (e.g., voids, price overrides, and knowledge of error codes). Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. May troubleshoot basic issues as needed. Actively communicates/promotes the benefits of the branded credit card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty. Reports complaints, shrink issues, and problems with products, services, and work areas. Assures compliance with fire, safety, sanitation and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse. Performs other duties as assigned.