About this role
Senior Support Engineer
Job description: Job Title: Senior Technical Support Engineer/ Senior Support Engineer Experience: 5-8 Years Grade : E3 Location: Bengaluru / Hyderabad 1st shift: 7am to 4pm and 2nd shift: 2pm - 11pm
Domain: Healthcare (Radiology / Cardiology/ Ancillary Preferred) Location: Bangalore/Hyderabad
Responsibilities • Act as second-level escalation for complex imaging application and infrastructure issues. • Perform root cause analysis across applications, network, server, database, and SSL layers. • Manage VMware clusters, storage arrays, RIS/VNA systems, and cloud-hosted imaging workloads. • Develop and maintain automation scripts (PowerShell, WMI) for monitoring and deployment. • Collaborate with database administrators to optimize SQL/Oracle databases supporting imaging systems. • Ensure high availability, disaster recovery, and cybersecurity compliance for imaging applications. • Support and optimize dictation platforms (Powerscribe, Augnito, Dragon) and Image Viewer tools. • Mentor junior engineers and enforce ITIL-based incident/problem management. Skills & Requirements • 5+ years of experience in imaging application and IT infrastructure support. • Advanced knowledge of VMware, cloud (Azure/AWS), storage (SAN/NAS), and server administration. • Strong database troubleshooting skills (SQL queries, performance tuning). • Experience with web services integration (SOAP/REST APIs) for imaging workflows. • Proficiency in PowerShell/WMI scripting for automation and monitoring. • Expertise in RIS, VNA, Image Viewer applications, and dictation platforms. • Familiarity with advanced image post‑processing workflows in radiology and cardiology. • Knowledge on IHE Radiology and Cardiology Profiles. • Strong expertise in PACS preferably in Change & Merge PACS systems and RIS platforms, including change and merge initiatives across multi-site healthcare environments. Qualifications • BE in CSE, IT, or BME; MSc in Computer Science, Health Informatics, or Biomedical Engineering. • Certifications: CCNA, ITIL, HL7, DICOM.