About this role
Technical Project Management - Sr Professional I
Job description: Job description:Ensure predictable, consistent, and successful project delivery. The Sr. Project Manager will plan, coordinate, and monitor larger scale scope and budget projects with a high degree of complexity and risk. The Technical Project Manager will partner with key business stakeholders to ensure a successful start-up and completion of a project. Projects can span multiple business units or functional areas. The Technical Project Manager is expected to work under minimal supervision with oversight provided by the Project Delivery Leader. Primary Responsibilities: • Ensure predictable, consistent, and successful project delivery • Provide a holistic view of the overall project to the organization and all stakeholders • Exhibit proactive behavior by engaging in project planning activities, including but not limited to: • Defining the overall scope of the project • Creating and maintaining a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities • Identifying and communicating project dependencies • Putting a mechanism in place to ensure on-going control of the project (e.g., kick-off meeting, overall project management approach, communication plan, risk management, issues management, change controls, etc.)
• Define project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path • Ensure success criteria defined upfront to promote alignment and actively manage to expected project outcomes • Keep all stakeholders (internal and external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout the project • Proactively communicate the project’s progress on an ongoing basis, ensuring transparency throughout the project lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions • Complete all the above in adherence to the Infrastructure Delivery Lifecycle (IDLC) framework • Knowledgeable about how the organize works; knows how to get things done through formal channels and informal network. Understands the culture of organization. Qualifications: • Bachelor's degree in business or equivalent work experience • 5 – 7 years of previous project management and/or relevant consulting experience • Knowledge of, and demonstrated experience, in project management processes and methodologies as well as project lifecycles • Experience in banking, financial services, and/or software industries preferred • Experience in driving large scale change efforts • Experience with matrix management of cross-functional processes and teams • Project Management Professional (PMP) certification preferred • Familiarity with project management tools Possesses the following key skills/behaviors: • Stakeholder Partnership: • Strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across Fiserv to maximize project effectiveness and influence • Poised and composed interaction with all levels of the organization (within Division), including senior-level audience
• Judgment: • Ability to practically apply project management concepts to facilitate the achievement of business objectives ensuring predictable, consistent, and successful project delivery • Ability to adapt to and work effectively within a variety of situations and with various individuals
• Team Leadership: • Proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate project team, set direction and approach, resolve conflict, deliver tough messages with grace • Ability to lead and influence with minimal direction from sponsor or manager
• Accountability & Commitment: • Ability to achieve project outcomes and stakeholder satisfaction • Ability to identify project obstacles and proactively mitigate risks. Escalates and resolves complex issues effectively
• Learning Agility: • Ability to quickly grasps complex concepts and conveys concepts in a way that is easily understood by others • Ability to incorporate feedback and adjust plans or approach
• Business Acumen: • Ability to provide a holistic view by coordinating with and monitoring all impacted business processes from initiation to delivery • Ability to explain the business rationale and benefits of change to client, including impacts to project
• Problem Solving: • Ability to identify, analyze and solve problems • Ability to effectively and quickly solve complex problems rather than symptoms
• Process Adherence: • Ability to engage in project initiating activities such as identifying stakeholders, identifying project management approach, defining roles and responsibilities, etc. • Ability to use proven project management methods and practices to facilitate the achievement of project outcomes • Ability to provide a complete view of the overall project to the organization and all stakeholders