About this role
Security Command Center Operator
Job Description: GardaWorld Security Services is Now Hiring a Security Command Center Operator!
We’re looking for a sharp, observant professional to join our Security Operations Center (SOC). In this role, you’ll be the critical link between technology, investigation, and response, protecting people, property, and operations through real-time monitoring, incident management, and loss prevention investigations. If you have a keen eye for detail and a background in Loss Prevention or investigative work, we want to hear from you. Tell us how you turn data into insight and incidents into action.
Qualifications: • REQUIRED: Minimum 1 year of experience in a SOC/GSOC, dispatch, command center, or central station monitoring environment • Prior loss prevention or investigative experience strongly preferred • Bachelor’s or associate degree preferred; equivalent experience accepted • Background in security, law enforcement, or military a plus • Experience working in 24/7 operations or shift-based environments
What’s in it for you Pay Rate: $23.00 / hour
• Location: King of Prussia, PA • Schedule Available: 32+ hours per week, with a rotating schedule that includes both first and second shifts, as well as weekends. • Benefits: Medical, dental, and vision insurance; 401(k) with employer match; paid time off and paid holidays; disability and life insurance options • Career Growth: 26% of our corporate employees started as frontline workers — your path is what you make it! • Uniforms provided at no cost
Responsibilities:
• Monitor CCTV, access control, and alarm systems to detect suspicious activity or security threats • Investigate and document loss prevention incidents, asset discrepancies, and unusual trends • Conduct threat analysis and escalate incidents according to established procedures • Operate, explain, and troubleshoot dispatch and monitoring software platforms (candidates must clearly describe system workflows and dispatch processes) • Dispatch and coordinate security officers and field personnel via radio, phone, and digital communication channels • Maintain detailed incident logs and prepare comprehensive investigative reports for management • Collaborate with internal stakeholders, emergency responders, and law enforcement as needed • Support on-site security teams and ensure compliance with company safety protocols • Manage confidential information and sensitive data with discretion and professionalism
Skills: • Strong investigative mindset with experience in loss prevention or incident analysis • Demonstrated ability to operate and articulate the functions of dispatch, monitoring, and security software systems (e.g., Genetec, Oncloud, Motorola Wave, Ontic) • Excellent verbal and written communication skills, including clear and concise report writing • Customer service–oriented with the ability to remain calm under pressure • Proficient with Microsoft Office Suite and Google Workspace • High attention to detail and ability to manage multiple priorities simultaneously • Self-starter capable of working independently and collaboratively • Comfortable interpreting data, assessing risk, and making quick, informed decisions
Physical Requirements • Ability to sit, stand, and monitor multiple systems for extended periods • Occasional lifting/carrying of up to 25 lbs • Ability to respond quickly to auditory and visual alerts • Proficient reading, writing, and comprehension skills for instructions and reports Why GardaWorld GardaWorld Security is the only guarding company in the U.S. Certified by Great Place to Work®. We’re global, growing, and proud to promote from within. If you’re ready to be part of a high-performing team where professionalism meets purpose, apply today.
Not the right fit? Explore other tactical, concierge, or casual roles at GardaWorld.
Equal Opportunity Employer: GardaWorld Security Services complies with all applicable federal, state, and local laws governing nondiscrimination in employment.
CP-51-MD-0000581-2018