About this role
Order Management Specialist with Italian
Job Description: Order Management Specialist with Italian Infosys Poland Sp. z o.o. - Łódź We are looking for a candidate with: Knowledge of Italian (B2/C1) and English (min. B2) 1-2 Years of relevant OM experience BA/BS degree or equivalent business experience is preferred Working knowledge of the supply chain and order management process Working knowledge of Windows, Excel and Word Strong Communication Skills Strong interpersonal skills Strong time management, organizational, and prioritization skills Ability to adjust quickly to new processes and procedures Ability to work and make decisions independently in a fast-paced environment Ability to proactively identify and resolve problems Team player who helps create a result focused and motivating team environment Practical knowledge of ERP / CRM systems
Your key activities: Implement order management in a timely and accurate manner adhering to Delivery date compliance Initiate and maintain regular dialogue with customers (ex: Sales, Manufacturing, Inventory Deployment, Distribution Operations and Transportation) to resolve and prevent issues and to enhance mutual understanding of process Partner with lead teams and other functions to identify ways to improve efficiency of the order Partner with Supply Chain associates for Order delivery concerns Work with other team to resolve root causes of fines, deductions, and reductions Nurture and maintain positive relationships with all stakeholders Document process documentation and standard methodologies Identify and communicate continuous improvement opportunities Troubleshoot OTC concerns to meet flawless order expectations using SAP, 3rd party systems, Power BI and Excel Facilitate and/or participate in team and customer meetings Quote Administration, Parts Administration, Billing Administration & Contracts Administration
You can expect from us: Performance bonus twice a year Employee referral program bonus Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite Access to training platform (self-learning), domain/soft/technical skills training Possibility to use Italian language on a daily basis Private medical care at Medicover (with possible extension to family members) Reimbursement of Multisport card or points on MyBenefit platform Attractive group insurance Access to well-being platform, free meetings with a psychologist included Stable employment based on an employment contract No trial period IT equipment is provided by the Company Bonuses from the Social Fund Flexible starting hours Opportunity to participate in charity, sports and well-being events Hybrid mode (2 work days from the office per week) or remote in Poland
Recruitment stages: CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback