About this role
Lead Environment & Platform Operations Engineer
Job Description: Infosys Public Services is seeking a Lead Environment & Platform Operations Engineer to join our team.
Position Description (scope of work or brief narrative): Lead Environment & Platform Operations Engineer partners with business and technical teams to ensure DEV, SIT, and CAT environments are available, secure, and ready for stakeholder use. The role coordinates environment maintenance, including patching, upgrades, and planned outages—while maintaining key technical artifacts (architecture diagrams, NCRB documentation, and system/network specifications). The lead uses GitHub/Copilot and DevSecOps practices to drive automation and AI-assisted analysis, improve reliability, and proactively identify operational efficiencies and cost-reduction opportunities across cloud usage and supplier services.
Key Responsibilities: • Lead cross-team coordination to keep DEV/SIT/CAT environments available, stable, and release/test ready. • Manage environment change activities (configuration, refreshes, access, deployments) following governance/compliance processes. • Create and manage ServiceNow requests/incidents through closure; open/track vendor support cases (e.g., Google, Oracle) and drive timely resolution. • Coordinate patching, vulnerability remediation, and system upgrades with security/infrastructure teams; track schedules, testing, and risks/escalations. Own critical incident management for high-severity outages (triage, communications, restoration, post-incident actions). • Maintain key technical artifacts: architecture diagrams, system/network specs, and NCRB documentation; ensure accuracy and currency. • Ensure effective monitoring/alerting (ESM coordination; Splunk dashboards/alerts), analyze trends, and improve reliability. • Identify and implement automation/AI-assisted improvements, and drive cloud/supplier cost optimization recommendations.
Required Skills: • Strong SQL skills (complex queries/joins; performance awareness) across Oracle/Cloudera/DataStax or similar platforms. • Hands-on Linux/UNIX operations and shell scripting for troubleshooting and maintenance/automation. • Experience with Kafka/Confluent and common integration/data movement patterns (topics, consumers, validation). • Experience supporting multi-environment application operations (DEV/SIT/CAT/PROD) across on-prem and cloud. • Proficiency with ServiceNow (incidents/requests) and ability to manage vendor support escalations effectively. • Monitoring/log analysis experience with Splunk Enterprise; familiarity with AppDynamics/Neustar and cloud monitoring a plus. • Working knowledge of Agile delivery and tools such as VersionOne and ALM platforms. • Ability to produce/maintain technical documentation (architecture diagrams, network specs, NCRB artifacts). • Strong communication/facilitation skills; able to lead incident bridges and coordinate stakeholders under pressure.
Restrictions: • Cannot be a member of the Client eAccess Corporate Developer Registration (CDR) to develop new code due to segregation of duties requirements.
Educational Requirements: • A bachelor’s degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.
The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.
The estimated annual compensation range for this role will be as follows: In CA/ WA/NY/CO/MD/IL/MN/NJ/VT/MA: $73,000 to $102,200 In Washington, DC: $66,100 to $100,200
EEO/About Us: Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
• Medical/Dental/Vision/Life Insurance • Long-term/Short-term Disability • Health and Dependent Care Reimbursement Accounts • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) • 401(k) plan and contributions dependent on salary level • Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.