About this role
Senior Intune Administrator
Job Description: The Senior Microsoft Endpoint Management role has the responsibility of maintenance and administration of Microsoft Intune for OS Customization (Autopilot) , Software Deployments, Endpoint servicing for Windows and Office (Evergreen updates) and other endpoint management activities such as tracking compliance, enforcing policies. Etc. The maintenance and administration of the environment is required to be aligned to the business standards of enterprises. Role is also expected to handle transformational changes resulting due technology transformation or modernization. • Support and Maintenance of Microsoft End Point management environment –Intune for Windows devices. • Manage Endpoint technology environment w.r.to Policy management, Global Software distribution, optimization, Availability and Optimal Performance. • Manage Software distribution, Patching and Compliance of end points in both Physical and Virtual environments • Configure and Deploy line of Business Applications as per requirements. • Manage Autopilot process for new device build in close collaboration with stakeholder teams – End user computing, Central Warehouse teams. Etc. • Manage Role Based access in Intune environment. • Perform periodic reporting of key measurements such as patch compliance. • Handle Design Changes/Transformation/Tuning of Endpoint manager in line with changing Business requirements. • Tickets Support – Resolution of Incidents, Fulfillment of Requests and Change implementation. • Manage Evergreen process for Windows & Office – Periodic Windows feature updates and Office updates using Intune Technology. • Undertake environment optimizations and Service improvement such software deployment optimizations, improving compliance. etc • Extend Support for Implementation of CIS and Organization Security policies concerning to endpoint technologies –Intune /Windows • Interface with customer workplace IT, field engineering and 2nd level support tracks • Manage the operational knowledge and documentation in the agreed formats and processes. • Be part of technology modernization / transformation journey and contribute to technical implementation.
What we expect from you
Technical Skills • Intune Administration • Experience in managing Intune environment and administration of an enterprise Tenant. • Demonstrated proficiency with: Deploying Microsoft Intune in an Enterprise environment. • Strong Practical Experience on managing Intune environment- Autopilot, Policies, Device manage and software deployments. • Good understanding of General Infrastructure components supporting endpoints and Cloud concepts • Experience in device management for Hybrid AD and Azure AD based organizations. • Hands on experience in Deploying Windows Autopilot, Intune Policy management, Software Deployments and managing Windows and Office feature updates. • Experience in Device Provisioning, Domain Management, Role Based Access controls (RBAC) • Experience in MDM auto enrollment configurations (for Windows devices). • Experience in Company portal Branding, Terms and Conditions setup. • Experience with Windows Hello for Business , Enrollment Restriction Rules. • Creating & troubleshooting VPN/Wi-Fi Profiles • Experience in migrating AD Group Policies to Intune Policies Profiles.
Application Creation and Deployment/Assignment • Manage Line of Business and Store applications – Upload, Configure and Deploy • Application deployment status & compliance reporting • Experience in troubleshooting Application Deployment Issues Software Update Management • Software Update Deployment in the traditional way using Intune client • Software Update Scheduling via MDM policies • Good Knowledge on Update Rings implementation • Good Knowledge on Desktop Analytics • Update Approval using Windows 10 CSPs Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include: • Graduated Bachelor, preferable within the field of engineering and computer science • Proficiency in English, German is an advantage • Communication skills and ability work well with a team of people who are committed to continuing the company's high growth rate. • Excellent analytical & Problem-solving skills. • A high degree of initiative and flexibility • IT Service management and Operational processes • High degree of customer orientation • Very good quality awareness & adherence • Excellent verbal and written communication skills • Ability to drive and work with a team to drive deliverables & meet deadlines
Nice to have • Knowledge of Active Directory Domain Services • Knowledge of Networking and Security Policies in relation to Windows 10 • Excellent interpersonal skills: ability to articulate verbally and written, willingness to appropriately explain/debate difficult issues; ability to think quickly. • Excellent attention to detail yet ability to understand the big picture • Reliable and able to work under pressure About Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.