About this role
Technical Process Specialist
Job Description: Role: On-Site Support Engineer Role designation: Technical Support Engineer Location: Runkel & Bonefeld, Germany (e.g., Monday/Tuesday in Runkel, Wednesday/Thursday/Friday in Bonefeld) About us: Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow! One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.
About us: Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow! One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious. General Requirements:
• Valid Class B Driver’s License – Mandatory • Willingness to Travel to client locations in Runkel & Bonefeld (e.g., Monday/Tuesday in Runkel, Wednesday/Thursday/Friday in Bonefeld) • Language Proficiency – Professional fluency in both German and English (C1 level). • Experience – Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist). Technical Knowledge:
• Familiarity with EUC (End-User Computing) environments. • Providing enrollment support to users after the setup of a new device (e.g., as part of the “New Joiner Process”) • Supporting users during the MFA setup process (Authenticator, YubiKey, etc.) • Experience with software and operating system installations and support. • Solid understanding of Microsoft products and competing solutions. • Problem-Solving Skills – Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines. Key Responsibilities:
• Maintain applications, operating systems, and PC hardware components. • Resolve incidents in accordance with defined Service Level Agreements. • Provide end-user support on-site • Perform software staging, including preparation, installation, and configuration. • Handle logistics, manage inventory, and deliver equipment and services.