About this role
As a UX Designer on the PEX team, you will help define the vision for Amazon's internal, AI-first products and services. You will create personalized experiences that empower employees and associates with greater self-service, efficiency and focus. You will use customer feedback and data to shape a product strategy that leans on AI to streamline workflows, allowing managers, leaders and HR spend spend less time on administrative burden and more time on people. You will design intelligent solutions that anticipate needs, surface the right information at the right time, and scale globally. You'll collaborate closely with product and engineering partners, as well as peer designers and researchers. You will use, and in some cases establish, scalable UX frameworks and patterns for AI-driven experiences. You will raise the bar for design across PXT and influence how we build tools that keep people at the center. Key job responsibilities • Define and drive both near- and mid-term UX vision, grounded in customer research, feedback, and data • Design AI-first experiences that are helpful, intuitive, and proactive, not intrusive • Design using scalable frameworks, patterns, and guidelines • Own the end-to-end design process from concept through delivery, including user flows, wireframes, prototypes, and high-fidelity designs • Conduct user research to inform and vet designs and concepts • Partner cross-functionally with product management, engineering, research, and content design to deliver cohesive experiences • Influence through strategic thinking, design vision artifacts, and executive-level storytelling • Advocate for the employee and associate persona, identifying opportunities to simplify and elevate the experience • Passion for using AI to make experiences more human, not less About the team The People Engagement Experience (PEX) is a multidisciplinary design team of UX designers, researchers, writers, and design technologists revolutionizing the experience for Amazonians across the globe. We design AI-first experiences for millions of Amazonians, helping them work smarter, achieve work-life balance, and advance in their careers. If you're looking for a team where design has a seat at the table, where your ideas shape product strategy, and where you'll grow alongside talented people who care deeply about craft and impact, then PEX is the place.