About this role
*Customer Service Representative*
Keir Surgical Ltd. is a Canadian company that has provided high-quality surgical products to hospitals, clinics and healthcare facilities across Canada since 1923. We are a founding member of the Pacific Surgical group of healthcare companies with a mission to be Canada's premier surgical products company.
We are seeking an experienced individual to join our Customer Service team. This is a full-time position, based out of our office in Calgary, AB, and is available immediately.
Main responsibilities include:
* Receive customer orders via email, website and phone * Verify order details and process in ERP system (Sage) * Provide customers with order acknowledgements * Respond to customer inquiries regarding basic product details, order status and ETAs * Communicate with local, regional and national staff regarding customer orders * Assist with related clerical office tasks when required, such as filing, credit card processing, invoicing * Perform other tasks as required * Follow established processes and procedures and represent Keir Surgical professionally at all times
In addition to the above primary tasks, this position may also include a variety of cross-functional training & responsibilities to assist the Customer Service and Sales Management teams.
Successful candidates will:
* Have a minimum of 2 years Customer Service experience (preferably in an office environment) * Possess strong accuracy and attention to detail * Demonstrate competency working with computers; particularly Excel, Outlook, and an ERP * Enjoy working in a fast paced, team environment * Ability to multi-task, prioritize, and manage time effectively * Appreciate learning a variety of tasks * Have excellent communication skills (written and verbal) in English * Experience with Sage software considered an asset * French language skills considered an asset
We offer:
* Full time permanent position (37.5 hours per week) * Reliable weekday schedule (no evenings or weekends) * Competitive salary, with profit share opportunities * Comprehensive benefits after 3 months * Additional perks, including social events, RRSP matching, tuition reimbursement and more!
If you think this sounds like what you?ve been looking for, please send a cover letter and resume to [email protected]. We thank all who apply and will reach out to short-listed candidates for follow-up.
Pay: $20.00-$22.50 per hour
Benefits: * Casual dress * Dental care * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off * Profit sharing * RRSP match * Vision care * Wellness program
Ability to commute/relocate: * Calgary, AB T2Z 3V9: reliably commute or plan to relocate before starting work (required)
Experience: * Customer service: 2 years (required)
Language: * French (preferred)
Location: * Calgary, AB T2Z 3V9 (preferred)
Work Location: In person