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customer service representative - call centre @ Shippam & Associates

CAOnsiteFull-time
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About this role

*About Shippam *

Established in 1978, Shippam & Associates is a family business and a leading supplier of corporate merchandise and promotional products in Western Canada.

*Job Description*

We are seeking a detailed and organized individual who can manage several jobs to completion at once. You must be able to work in a team setting and provide great customer service to our sales team, clients and suppliers.

*Roles/Duties*

* Managing submitted orders for pricing and correct decoration. * Submitting purchase orders with our vendors for delivery. * Track delivery dates to ensure the order has been received, pricing is correct and order timeline can be fulfilled. * Advise sales reps and clients their order has shipped and provide tracking info and any other details on the order. * Work with our warehouse and production team to review product quality, decoration and ensure smooth turn around to our clients. * Invoice delivered orders.

*Benefits:*

* Dental * Disability insurance * Extended health care * On-site parking * RRSP match

*Schedule:*

* 40 Hours per week * Day shift * Monday to Friday * *No weekends*

*Education:*

* Secondary School (preferred) * Must be fluent in English. Bilingual in French an asset

*Experience:*

* Customer service experience of one year or greater preferred.

Pay: $40,000.00-$45,000.00 per year

Benefits: * Dental care * Extended health care * Life insurance * Paid time off * RRSP match

Work Location: In person

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