About this role
Get to Know the Team
The Singapore Operations team oversees, shapes, and grows Grab's business in Singapore. We contribute to Grab's vision by developing strategies and operational capabilities that create meaningful value for our community.
Within this, the Merchant Operations team represents the voice of our merchant-partners. We focus on delivering a high-quality merchant and consumer experience across the full lifecycle, balancing user needs with Grab's business goals.
We work with teams across Deliveries, GrabFin, OmniCommerce, Product, Finance, and Legal to operationalise projects and improve platform experiences at scale.
Get to Know the Role
As a Merchant Operations Intern, your main focus will be to strengthen operational foundations, identify gaps in current processes, rebuild workflows, and improve how we use data to support scaling.
You will support efforts to make operations more structured, efficient, and scalable by:
Dissecting inefficiencies and causesStandardising processes and documentationImprove data visibility and usage in daily operationsYou will also support process and workflow development for new product or business launches, ensuring you set up operations and can scale them.
This role suits someone who is hands-on, structured, and drives to improve how things work. We are looking for a full-time intern that is keen to intern from May to December 2026.
Critical Tasks You Will Perform
You will identify gaps and inefficiencies in existing operational processes, and propose improvementsYou will support the rebuild and standardisation of workflows, SOPs, and documentationYou will consolidate and structure operational data to improve visibility and decision-makingYou will support implementation of process improvements and track effectivenessYou will work with partners (e.g. Sales, Account Manager, Finance, Product) to roll out and increase adoption of new processesYou will support training and enablement to ensure execution across teams Essential Skills You Will Need
Currently pursuing a Bachelor’s degree in Analytics or a related field.Strong problem-solving skills with the ability to break down ambiguous problemsStructured thinking with attention to detailAbility to manage multiple tasks and prioritise effectivelyProactive, independent, and comfortable working in a fast-paced environmentBasic data analysis skills (e.g. Excel, SQL, or similar) is a plus Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer our Interns:
Comprehensive Medical Insurance: We got you covered with medical insurance plans.Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave.Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For At Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique