About this role
Education: No degree, certificate or diploma. Work setting: Urban area. Private sector. Tasks: Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for refunds and credits. Explain the type and cost of services offered. Issue receipts and other forms. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Receive payments. Computer and technology knowledge: Enterprise resource planning (ERP) software. Internet. MS Excel. MS Outlook. MS Windows. MS Word. Work conditions and physical capabilities: Attention to detail. Walking. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Initiative. Judgement. Ability to multitask. Dependability. Honesty. Quick learner. Experience: No experience (will train). Employment terms options: Day. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Life insurance. Other benefits: Free parking available. Support for newcomers and refugees: Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) . Does not require Canadian work experience.