About this role
Job summary
To work as an integrated part of the Patient Engagement & Involvement Team, accountable to the Patient Engagement & Involvement Manager. This post will form part of the wider patient experience and engagement team who are dedicated to ensuring patient experience informs the care provided by the Trust.
The purpose of this role is to support the engagement and involvement plan for Somerset NHS Foundation Trust by ensuring the trust has an effective working relationship with the interpretation services provider and addresses any queries that arise. The role will support the delivery of the Trust's Accessible Information Standard work programme through administrative support, monitoring activity, coordinating meetings, maintaining records and supporting accessibility initiatives across the organisation.
The post holder will assist the Patient Engagement and Involvement Manager with any external and proactive engagement. The vision for this role is to also work in close partnership with the Trust inclusion team and will therefore have a specific focus on the equality, diversity and inclusion agenda. There will be a requirement to collate data and feedback to understand the experience of diverse groups and use insight to inform positive change and improvements to service delivery.
The post holder will help to promote an inclusive culture, and champion equality and diversity within services, processes, values and behaviours.
Main duties of the job
There will be a requirement to collate data and feedback to understand the experience of diverse groups and use insight to inform positive change and improvements to service delivery.
Support the production of routine reports and assist with the collection and presentation of data.
Responds positively, in a courteous and professional manner when dealing with routine and non-routine enquiries which may be complex and involve problems in communication or understanding such as interpretation & translation enquiries.
Responds and actions relevant emails within the engagement team email inbox.
Support the Patient Experience and Involvement Manager with the management and coordination of the Accessible Information Standards.
Handles sensitive information in an appropriate and confidential manner, escalating complex communications to senior colleagues where necessary.
Vary the style and level of communication with individuals to meet the differing levels of understanding.
Liaise on a day-to-day basis with all other relevant colleagues, to ensure positive experience is maintained to a high standard.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities
The post holder will assist members of the Patient Engagement team with any external and proactive engagement.
Assist in developing a procedure for teams to proactively engage with patients, which includes setting role descriptions and a recruitment form for patient engagement which may involve patient panels. Maintain a database of venues that can be used for engagement events including information such as booking refreshments.
Support teams to proactively engage with local communities, including seldom heard and under-represented groups, by assisting with administration, communications and engagement activities.
Create a database of groups of people who we are able to reach out to -- this will assist teams with proactive engagement,
Organises and prioritises workload and works flexibly in response to competing demands, adaptable.
Planning of activities across multiple workstreams, adjusting plans and priorities as required to meet local, regional, national requirements and co-ordinating with the Events, patient participation activities.
Provide administrative and organisational support for engagement activities, focus groups and consultation events.
Assist with patient engagement activities and patient satisfaction through effective service user engagement and peer led forums and take notes of discussions to help inform next steps.
Participate in appropriate meetings, training, and service development.
To identify training needs regarding accessibly information standards and use of the interpretation and translation service and work with the suppliers/develop in house training.
Person Specification
Qualifications Essential
Good standard of general education
Desirable
Experience of managing own workload and ability prioritise Experience of constructively questioning and challenging existing practices and attitudes in a work setting Experience of writing reports Experience of accessible information standards
Experience Essential
Experience of working directly with service users Experience of working directly with ward staff Excellent keyboard skills Advanced knowledge of setting up and maintaining administrative office systems Insight into and or understanding of Accessible Information Standards
Desirable
Please see the attached JD
Additional Criteria Essential
Please see the attached JD
Desirable
Please see the attached JD
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somerset NHS Foundation Trust
Address Yeovil District Hospital
Higher Kingston
Yeovil
Somerset
BA21 4AT
United Kingdom
Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)