About this role
Job summary
Please note, we are unable to offer sponsorship for this role
As a Clinic Coordinator you will be responsible for supporting your Manager in ensuring that our service and patients' needs are met through delivery of high - quality care.
You will be an integral member of the multidisciplinary outpatients team. You will deliver excellent customer service to our patients, and provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics based at Moorfields, City Road.
You will have the ability to work independently as well as part of a multi-disciplinary team. You will be a key member of staff and will be integral to the success of the hospital, thanks to your interactions with both clinical staff and patients. You will manage designated clinics in line with agreed clinic profiles, being the first point of contact for patients within the clinic area.
Main duties of the job
We are looking for motivated, enthusiastic staff who possess good interpersonal skills, a polite and courteous manner and will adhere to the trust values of caring, organised, excellent and inclusive.
To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
To provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics based at Moorfields, City Road.
To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
About us
What's in it for You?
At Moorfields, we invest in you--your growth, your wellbeing, your future.You'll join a flexible, supportive organisation offering:
o Competitive salary (including high-cost area supplement)o Membership of the NHS Pension Schemeo 24/7 independent counselling supporto Career-long learning and development opportunitieso Excellent transport connectionso Access to NHS and Blue Light discount schemeso Free Pilates classeso Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Job description Job responsibilities
Working as Clinic Coordinator you will be responsible to provide excellent and professional service to our patients and colleagues.
You will be responsible to provide high standard reception service and general support to designated outpatient clinics, providing effective clinic management, reducing over-booking and ensuring clinic capacity is fully utilised at all times.
You will be working as part of a wider Glaucoma administrative team and provide cross-cover as and when required.
You will be responsible to meet key performance indicators (KPIs) set for the outpatient service.
To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
To provide a professional, comprehensive and efficient reception and administration service to the Trusts outpatient clinics based at Moorfields, City Road.
To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
To ensure adherence to the Trusts Access Policy at all times.
To work as part of a large administrative team and provide cross- cover as and when required.
To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.
Person Specification
Experience Essential
Administrative experience
Desirable
Experience of working in a busy and demanding customer facing role
Qualifications Essential
Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
Desirable
Evidence of continuing education and development
Skills Essential
Appreciation and awareness of the data protection act Proficient in the use of MS Office IT software packages (eg MS Excel, Word).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Moorfields Eye Hospital NHS Foundation Trust
Address City Road
162 City Rd
London
EC1V 2PD
United Kingdom
Employer's website https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)