About this role
Job summary
An exciting opportunity has arisen within the Outpatient Reception team to be based at QEQM Hospital Margate.
Our team are focused on service delivery and patient care and we are looking for an individual who is self motivated with a genuine desire to give gold standard care at every level.
The successful applicants will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service.
Main duties of the job
This post may support one or more team(s) (these could be Medical or non Medical staff). The focus of this role will include front line contact with members of the public, keyboard skills, data inputting and frequent use of display screen equipment.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
Job description Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have any further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Other Essential
To be aware of and adhere to the Trust's Values and Behaviours
Personal & PRofessional Attributes Essential
Experience of or awareness of a range of work practices in an office setting and in dealing with customers. Experience of having been part of a team.
Desirable
Relevant previous NHS experience. Previous experience of working within a busy environment.
Skills & Experience Essential
Ability to communicate clearly, both written and verbally. Ability to multi-task. Standard/good keyboard skills Ability to interact with colleagues and other stakeholders courteously Good interpersonal skills Accuracy - pays attention to detail Ability to prioritise and organise own workload to meet set deadlines.
Desirable
Experience of working in a customer service environment Able to multi-task in a fast-paced environment
Governance Essential
To adhere to Governance within the Trust to report as per Trust Guidelines
Desirable
Knowledge of Datix reporting
Qualifications Essential
Basic numeracy & literacy Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications
Desirable
Customer services training. Has gained or is willing to work towards NVQ 2 training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East Kent Hospitals University NHS Foundation Trust
Address QEQM Hospital
Ramsgate Road
Margate
CT9 4AN
United Kingdom
Employer's website https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)