About this role
Job summary
Rough Hay Surgery are looking to recruit a Practice Manager. We are looking for a candidate with previous Practice Manager experience in a GP surgery to preferably work full time hours.
Rough Hay Surgery is a GMS practice based near the centre of Darlaston with a registered list size of just under 4000 patients. The practice is an equal opportunities employer and work as part of a local PCN and also part of Black Country ICB. We are high QOF achievers and maintain good ratings of patient satisfaction. The practice is also rated Good by CQC. There are parking facilities onsite and there are also a number of local transport links.
Main duties of the job
The Practice Manager role is to oversee the running of the practice working alongside the Principle GP. You will be responsible for managing staff, recruitment, finances, adherence to CQC, Infection control, and Health and Safety legislations/requirements.
About us
Rough Hay Surgery has:
1 x Principle Gp along with 2 regular locums, 2 x Practice Nurse, 1 x HCA, 4 x Receptionist, 1 x Administrator and 1 x Secretary.
The practice is small and friendly yet professional and forward thinking.
Job description Job responsibilities
Full Job Description
ROUGH HAY SURGERY
JOB DESCRIPTION
PRACTICE MANAGER
JOB SUMMARY
Be responsible for the smooth, efficient and profitable running of the practice by providing leadership and management skills enabling the practice to meet agreed goals and objectives whilst maintaining and overseeing a safe and effective working environment for a committed and resilient practice team.
MAIN RESPONSIBILITIES
HR
Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
Functional and Direct line management of all clinical and administration staff
Managing the recruitment, development/training, appraisal and retention of staff and ensuring compliance with pre-employment check standards
Supporting and mentoring staff as individuals and team members
Implementing effective systems for the resolution of any dispute or grievance
Maintaining up-to-date and relevant documentation on personnel files ensuring Contracts of employments are provided, and updated when required
Ensuring adequate staffing for all patient services
Keeping abreast of employment legislation
ORGANISATIONAL
Arrange meetings, preparing agendas and taking minutes as necessary
Developing non clinical practice protocols and policies, reviewing and updating when required
Maintaining the cleanliness, upkeep, maintenance, safety and security of the practice premises, car park and gardens
Managing the procurement of practice equipment, supplies and services
Arranging appropriate insurance and medical sickness cover
Ensuring appropriate maintenance for practice equipment
Responsibility for security, repairs, upkeep of the practice grounds and premises
Ensuring compliance with all aspects of Health and Safety and Data Protection legislation and CQC requirements
Managing the Practice Complaints Procedure
Monitoring performance against targets for the Quality and Outcomes Framework (DQOF), Enhanced Services and other incentive schemes
Montoring of IIF
COMMUNICATION AND INFORMATION
Creating, reviewing and updating of all practice policies, risk assessments and procedures
Maintaining an effective liaison with the practice accountants, the practice bank manager and other appropriate agencies
Supporting and meeting with the Patient Participation Group
Convening and supporting staff meetings, ensuring and tracking actions as appropriate
Creating and updating rotas for GPs, staff and availability of room space
Managing, monitoring and enhance an effective appointments systems
Ensuring holiday and absence requests for all clinical and administration staff are recorded and communicated to the relevant team members
Overseeing regular clinical and administrative audits
Communicating effectively with other team members, patients and carers
Where needs are identified, create alternative methods of communication and responding accordingly
Ensuring the practice maintains compliance with its NHS contractual obligations
FINANCE
Overseeing and Managing the financial elements of the practice, including monthly staff payroll, payments and receipts, petty cash, PCN income and expenditure, ensuring financial and contractual scrutiny on all activity and transactions
Manage contributions to the practice pension schemes and maintain appropriate records
Submitting end of year staff updates and other changes to staff details to the on-line NHS Pensions Agency
Briefing the partners when required on all financial matters
Ensuring maximising of income and control of practice costs
Overseeing the submission of all relevant claims via CQRS, PCSE,PCN
Managing practice accounting records, reconciling bank statements and submitting year-end information promptly to the accountant
Keeping track of all Debtors and Creditors
Submitting GP pensionable information annually to PCSE
Raising and paying Invoices for GP services, room rentals, reimbursements as required
PPG
QUALITY
Alerting other team members to issues of quality and risk
Contributing to the effectiveness by reflection of the team activities and making suggestions for improvements and enhancements to the practice teams performance
Working effectively with individuals in other agencies to meet patient needs
Managing own time, workload and resources
COMPLIANCE
Health and Safety and Infection Control compliance
Ensuring drug storage, safety and cold chain procedures are adhered to
Compliance with GMS Contract terms
Compliance with CQC requirements
Compliance to information governance policies and procedures
GOVERNANCE
Responsibility for the assessment, recording, tracking and analysis of significant events and incidents within the Practice
Ensuring a culture of openness and honesty in line with our Significant Event Policy and the Duty of Candour requirements
Responsibility for organising health and safety, fire safety and electrical safety checks
Keeping abreast of developments relating to governance within Primary Care
PATIENT SERVICES
Maintaining systems to receive patient enquiries, comments and suggestions
Managing vaccination campaigns
Reviewing and updating the practice information leaflet, website, practice publicity and health education material
Monitoring the effectiveness of the repeat prescribing system
Overseeing the maintenance of all forms of patient communication
Managing the effectiveness of appointment and telephone systems
Adopting a strategic approach to the development and management of patient services
Ensuring the Practice complies with NHS contractual obligations in relation to patient care
Ensuring adequate staffing for patient services
Job Type: Part-time/Full-time negotiable
Salary: Negotiable
Benefits:
On-site parking Schedule:
Monday to Friday Work Location: One location
Person Specification
Experience Essential
Experience of management position Experience of working in Primary care
Desirable
Experience of working in Primary care
Qualifications Essential
GCSE grade A-C (or equivalent) in English and Maths
Desirable
AMSPAR qualification in Practice Management
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rough Hay Surgery
Address Rough Hay Road
Wednesbury
West Midlands
WS10 8NQ
United Kingdom
Employer's website https://www.roughhaysurgery.nhs.uk/ (Opens in a new tab)