About this role
Job summary
Proposed salary: Band 5.1 - 5.12 on the ABC pay scale, which is equivalent to £28,888.23 - £35,918.88 per annum dependent on experience (pro rata)
Hours of work: 15-20 hours Part-time/ Job Share. Occasional Saturday mornings may be required
Tenure: fixed term contract initially until 31st March 2027
Base: Leacroft Medical Practice with travel to other Crawley GP practices and ABC offices in Horley and Crawley
Main duties of the job
The ADHD Primary Care Connect service is a new, GP led pilot in partnership with Sussex Partnership Foundation Trust, one of the largest mental health trusts in the country.The service, which is being piloted in Crawley, will accept referrals from Crawley GP practices for patients with suspected ADHD and will offer initial assessment, diagnosis and treatment, including holistic patient support.
As a Patient Services Coordinator for the ADHD Primary Care Connect Service, you will play a crucial role in supporting the efficient operation and development of the service.Working closely with patients, GPs, local practices and ABC colleagues, you will be responsible for coordinating and optimising service delivery and ensuring a seamless experience for our patients and clinicians.There will be a strong focus on partnership working and additional opportunities for peer support for those in similar roles in other GP Federations.You must be comfortable, and confident, supporting patients to engage with the service by adopting a solution focussed, patient friendly approach and methodology.
About us
Alliance for Better Care (ABC) is a GP Federation uniting 77 NHS GP member practices across 98 sites within 24 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues - and their patients - to transform how healthcare is delivered in their communities.
We work closely with GP Practices, PCNs, Hospitals, Community Organisations, and the Third Sector. These vital partnerships enable us to deliver a truly integrated approach that offers the support and expertise needed to effectively serve our populations.
Job description Job responsibilities
Primary duties and areas of responsibility
Patient Support & Coordination
Act as primary point of contact for patients, carers and family members via phone, email and in person.
Coordinate, receive and process referrals in accordance with service policy.
Guide patients by offering support to complete questionnaires, forms and assessment paperwork, offering clear guidance in an accessible and supportive manner.
Guide patients through the ADHD assessment and treatment pathway, explaining processes, timelines and next steps.
Navigate appointments with patients, including booking, confirming, rescheduling and reminding patients of upcoming appointments.
Monitor attendance and follow up with patients who miss or cancel appointments.
Maintain a short-notice waiting list in order to optimise appointment utilisation in the event of patient cancellations
Maintain a professional, empathetic and non-judgmental approach in all patient interactions.
Clinical Team Administrative Support
Service coordination including administrative support to clinicians, diary management and rota coordination.
Coordination of clinics including the preparation and management of clinic appointment lists.
Support the management of clinical correspondence, reports and documentation.
Assist in the coordination of multidisciplinary team MDT meetings, including scheduling and preparation of agendas and minutes where required.
Track workflow and ensure clinicians have the information and documentation needed for appointments.
Data Management & Governance
Accurately input and update patient information on electronic patient record systems.
Ensure all data is handled in line with confidentiality, consent and information governance policies (e.g. GDPR).
Maintain organised digital and paper filing systems.
Support service audits and data collection where required.
Service Support & Improvement
Identify gaps or delays in administrative processes and suggest improvements.
Support service development projects and quality improvement initiatives.
Contribute to a positive, inclusive and supportive service culture.
Person Specification
Qualifications Essential
Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant previous proven experience
Desirable
Demonstrable commitment to professional and personal development
Behaviours and Values Essential
Champion of equality and valuing diversity Demonstrate understanding and awareness of the principles of confidentiality and relevant legislation including the Data Protection Act Ability to listen,empathisewith people and provide person-centredsupport in anon-judgmentalway Ability to maintain confidentiality and trust Positive and flexible approach to work
Skills and Knowledge Essential
Excellent communication skills both verbal and written Strong organisational and time management skills Confidence in supporting patients to complete forms and understand process Experience managing rotas or clinical schedules.
Desirable
Ability to manage sensitive information with discretion and professionalism.
Experience Essential
Proven experience in an administrative, coordination or customer-facing role (healthcare or mental health desirable). Experience working as part of a team and working independently
Desirable
Knowledge of GP clinical systems Experience working in mental health, neurodevelopmental or ADHD services. Understanding of ADHD and associated challenges across the lifespan.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Alliance for Better Care CIC
Address Horley Health Hub
120 Victoria Road
Horley
Surrey
RH1 1EB
United Kingdom
Employer's website https://allianceforbettercare.org/ (Opens in a new tab)