About this role
Job summary
This role begins on 1st February 2027.
The advert will close on Friday 18th September, but you are advised to apply as early as possible, as we reserve the right to close the listing if we receive enough suitable applications.
Interviews will be held in the week beginning Monday October 12th.
It is not open to applicants outside the UK.
The PCN Manager will provide strategic, operational, and administrative leadership to a small Primary Care Network in Liverpool, in one of the most deprived areas of the country. The post holder will support the delivery of PCN objectives, contractual requirements (including the PCN DES), and the effective coordination of services across member practices. The PCN Manager will work collaboratively with GP practices, NHS partners, and wider stakeholders to ensure high-quality, sustainable primary care services. The PCN Manager will be responsible for HR and Management of all PCN staff this will include staff located at specific general practices (and the PCN Hub when this opens). The PCN Manager will also develop and lead the annual strategy to reduce inequalities in the local population.
Main duties of the job
Support the PCN Clinical Director in the development and delivery of the PCNs strategic vision and operational plans
Coordinate and oversee the implementation of the PCN DES, including ARRS, enhanced access, neighbourhood development
Ensure PCN objectives align with local need and commissioning priorities
Support service development and transformation projects across the PCN
Monitor PCN performance against contractual requirements
Ensure that data collection, reporting, and submission of returns expedited according to deadlines
Identify risks to delivery and escalate appropriately with mitigation plans
Oversee ARRS workforce funding, tracking, and reporting
Work with practice managers (including the finance lead) to ensure appropriate financial governance
Support business case development and funding bids
Coordinate the recruitment, onboarding, and deployment of PCN staff.
Provide operational oversight and coordination of PCN-employed staff
Support workforce planning across the PCN
Support effective PCN governance arrangements
Ensure compliance with information governance, data protection, and NHS policies
Support equality, diversity, and inclusion initiatives
Coordinate responses to audits, reviews, and inspections
Act as a key point of contact for internal and external stakeholders.
Support collaborative working across practices and with wider system partners
Represent the PCN at relevant meetings as required
About us
Anfield and Everton PCN comprises 5 GP surgeries in one of the most deprived areas of the country and an ARRS team of 18 staff: paramedics, pharmacy technicians, care coordinators, social prescribers, occupational therapists, FCPs (physiotherapy), mental health practitioners and a dietician. Our population is 34000 but we are paid for 48000, as a reflection of the level of deprivation that characterises the area. The PCN works closely with member practices, and with a large network of local stakeholders, statutory and voluntary, in order to deliver effective personalised care.
Job description Job responsibilities
The PCN Manager has a lead role within a complex environment of primary care management. They will deliver on a wide range of business, data submission, transformation and improvement initiatives across the primary care locality providing strategic transformation support and leadership.
The PCN Manager will lead the development and implementation of the annual PCN Inequalities Plan. This role will work with member practices to break down challenges to implementation across our population.
The PCN Manager will lead the development of strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery. In doing so they will improve integration with the broader community services as our network matures.
The PCN Manager will be responsible for managing agreed projects with a focus upon developing the partnerships across primary care, community services, social care, mental health, the voluntary sector and secondary care that are enabling ongoing MDT development.
The PCN Manager will be responsible for disseminating new information across the member practices and tasked with coordinating shared learning events. They will actively support integrated neighbourhood ways of working while promoting standardisation for efficiency purposes.
This role will be outward looking to help to secure the PCNs resilience by actively seeking development opportunities and by coordinating proposals.
The PCN Manager will be essential to recruiting and integrating
The following are the core responsibilities of the PCN Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. To work as part of a multi-disciplinary team and to provide day-to-day managerial supervision to the PCN by leading and supporting quality improvement and performance.
b. Lead the recruitment, induction and training of new PCN staff and to ensure that all have the appropriate qualifications, registrations, training, accreditation and requisite skills to undertake the duties required of them at each practice.
c. To work closely with the relevant teams and practices to support network implementation and standardisation of agreed service change, contracts, policies, pathways and quality improvement whilst acting as the point of contact for practice managers regarding delivery of a PCN project/scheme.
d. To liaise and work with different practices on an ad-hoc project basis.
e. To be accountable for all projects and to ensure patient safety and quality of care is always considered and establish necessary monitoring and tracking processes.
f. To help staff within the PCN to understand and support the delivery of its strategic objectives and outcomes framework.
g. To collate feedback/analysis data on behalf of the PCN to report to the ICB/Place/other commissioning/management bodies as appropriate.
h. To be instrumental in the development of MNPs and neighbourhood working.
i. To co-ordinate the delivery of enhanced services and other service submissions on behalf of the PCN
j. To provide management oversight at Board/strategic meetings
k. To develop and run administrative systems for the organisation collaboration projects.
l. To monitor and check the accuracy of the any submissions for enhanced services and contractual requirements on behalf of PCN and to ensure that all claims are submitted in good time and payment made and received.
m. To ensure the PCNs compliance with GDPR and FOI along with other relevant legislation and professional standards from GMC/BMA and LMC guidance
n. To review any latest guidance and to liaise with both PCN staff and practice managers to ensure that all are aware of and conform to NHS E, NICE etc. requirements.
o. To manage risks and issues with supporting outcomes. These are to be reported to the PCN Clinical Director and then to the PCN Board.
p. To assist in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required
q. To work with the PCN Clinical Director and any supporting groups for strategic and operational planning processes to support the PCNs objectives
r. To support the delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives
s. To establish a business development plan
t. To create a business continuity plan
u. To develop yourself and the role through participation in training and service redesign activities.
v. To undertake all mandatory training and induction programmes
w. To contribute to and embrace the spectrum of clinical governance.
x. To attend a formal appraisal with your manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
y. To contribute to public health campaigns (e.g., flu clinics) through advice or direct care
z. To maintain a clean, tidy, effective working area at all times
In addition to the primary responsibilities, the PCN Manager may be requested to:
a. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
b. Duties may vary from time to time without changing the general character of the post or the level of responsibility
Person Specification
Essential criteria Essential
Educated to degree level in healthcare or business and evidence of post graduate studies Good standard of education with excellent literacy and numeracy skills Leadership and/or management qualification Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector Experience of managing accounting procedures including budget and cash flow forecasting Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of working at a senior level in a project and/or transformation and/or business management area Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face Excellent interpersonal, influencing, negotiation and organisation skills with the ability to constructively challenge the view and practices of managers and clinicians Ability to develop business cases Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports Be flexible and able to manage sudden and unexpected demands Effective time management (planning and organising) To be a strategic thinker and planner with the ability to consider and act upon complex issues To be able to prioritise own work effectively and to direct activities of others Demonstrate personal accountability, emotional resilience and work well under pressure Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct Ability to use own initiative, discretion and sensitivity Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Flexible and cooperative Ability to identify risk and assess/manage risk when working with individuals Able to provide leadership and to finish work tasks Ability to maintain confidentiality Professional calm and efficient manner Effective organiser, influencer, and networker Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Evidence of continuing professional development Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Anfield and Everton Primary Care Network
Address Priory Medical Centre
Belmont Grove
Liverpool
North West England
L6 4EW
United Kingdom
Employer's website https://www.anfieldandevertonpcn.nhs.uk/ (Opens in a new tab)