About this role
Job summary
Fixed term until 31st December 2026
At LSCFT we are passionate about providing high quality patient centred care. We are currently recruiting a forward thinking, reliable and enthusiastic individual to join our team within the Fylde Coast Admin Team.
As a vital team member you will provide excellent administration and communication skills and work flexibly in response to the service needs. You will provide day to day support whilst being the point of contact for the Clinical teams.
You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities.
This is a very varied role and would suit someone who is highly motivated and capable of working on their own initiative, with a medium level of supervision.
This is an exciting opportunity for a committed individual to join the Administrative Team and assist in the smooth running of the service.
Main duties of the job
Provide a range of administrative duties.
Respond to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff
Provide day to day support to clinical teams, team leader and colleagues.
Work collaboratively with clinical teams, team leader, colleagues and other departments to ensure that all cases are dealt with in a timely manner.
Attend and participate in team meetings and administrative service meetings as required.
General data inputting, also including referrals and discharges, ensuring data is completed accurately, timely and proactively.
Producing letters linked to this data using Trust IT systems.
Participating in own supervision meetings, and workbook conversations.
Be the first point of contact for the team or department, greeting visitors, answering telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
Minuting team meetings as required.
Completing and recording of staff supervisions/ Appraisals.
Monitoring of waiting lists
To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy.
About us
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.
The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.
Explore our full wellbeing offer here: Keeping our workforce well
Job description Job responsibilities
Please see attached the job description and person specification for more information about this role.
Person Specification
Qualifications Essential
NVQ Level 3 in Customer Care or Business Administration - or equivalent experience Demonstrable commitment to continuous personal development.
Knowledge Essential
Awareness of issues in the Mental Health Network. Knowledge of a range of administrative procedures and practice.
Experience Essential
Previous experience as a Secretary/Administrator including diary management Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment. Experience of supporting and minuting meetings
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lancashire & South Cumbria NHS Foundation Trust
Address Lytham Hospital
Lytham
FY8 5EE
United Kingdom
Employer's website https://www.lscft.nhs.uk/ (Opens in a new tab)