About this role
Job summary
Care Coordinator Clinical Hub Services
Salary: Mulberry Pay Scale, Grade Damson £31,400 - £34,525 pa
Hours: Full time, 37.5hours a week - worked in 12 hour shifts. Including weekends and public holidays
Length of Tenure: Fixed term contract
We are looking for an experienced, enthusiastic, and highly motivated individual to take up the post of a Care Coordinator within the Clinical Hub Services.
This post is suited to a Care Coordinator with some experience or knowledge of Coordination of patient care in various settings. Supporting patients to achieve their preferred place of care, avoid unplanned and inappropriate hospital admissions and to support rapid discharges from hospital.
You will be a key member of the Clinical Hub Services, and the wider multidisciplinary team working across Royal Trinity Hospices community catchment area supporting patients with urgent and complex specialist palliative care needs wherever they call home.
Main duties of the job
The goal of this service is to support patients to achieve their preferred place of care and death, to avoid unplanned and inappropriate hospital admissions and to support rapid discharges from hospital. This role plays a vital part in achieving this.
The Care Coordination Service aims to improve the coordination of a wide range of care provided to specialist palliative care patients and their families within the Royal Trinity catchment area.
The key elements of the role are:
To support the single point of access to all Trinitys care serviceTo be the point of contact for all queries from patients; their carers and health and allied health care professionalsTo ensure patients, their friends and families are allocated to the right service, with the right professional, at the right time.
You will be working as part of a team under the direction of the Lead Coordinator. However, you will need to use your own initiative to liaise with specialist palliative care patients, their families and healthcare professionals with the key aim of improving access to and coordination of services provided by other health, social and voluntary care agencies.
The nature of the role may involve interactions with distressed and anxious patients and their carers and families.
About us
We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness payLength of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness payA pension scheme is offered with employer contributions of up to 7.5%or a continuation of your existing NHS pension A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)Cycle to work scheme and interest-free season ticket loans availableFree eyesight test for DSE users and a contribution towards the cost of glasses 25% store discount in Trinity shops Life assurance coverLots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden partyRegular ballots for donated free tickets and prizesAccess to courses of free counselling
Job description Job responsibilities
The goal of this service is to support patients to achieve their preferred place of care and death, to avoid unplanned and inappropriate hospital admissions and to support rapid discharges from hospital. This role plays a vital part in achieving this.
The Care Coordination Service aims to improve the coordination of a wide range of care provided to specialist palliative care patients and their families within the Royal Trinity catchment area.
The key elements of the role are:
To support the single point of access to all Trinitys care servicesTo be the point of contact for all queries from patients; their carers and health and allied health care professionalsTo ensure patients, their friends and families are allocated to the right service, with the right professional, at the right time.
You will be working as part of a team under the direction of the Lead Coordinator. However, you will need to use your own initiative to liaise with specialist palliative care patients, their families and healthcare professionals with the key aim of improving access to and coordination of services provided by other health, social and voluntary care agencies.
The nature of the role may involve interactions with distressed and anxious patients and their carers and families.
Person Specification
Experience Essential
Effective communication: inter-personal and organisational skills, face to face, in writing and over the telephone
Desirable
Previous Telephone and Customer Service experience Previous experience of working in a healthcare environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Trinity Hospice
Address 30 Clapham Common North Side
London
SW4 0RN
United Kingdom
Employer's website https://www.royaltrinityhospice.london/ (Opens in a new tab)