About this role
Job summary
We are looking for a part time receptionist to join our team to work between 16-18 hours per week. Hours will be discussed at the interview, one late until 18:30 and early starts from 07:45 are required. Additional regular overtime hours will be required to cover holidays and sickness.
Previous NHS experience is preferable but not essential as full training will be provided. Good telephone skills are essential.
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
We are a friendly, forward thinking Practice who provide care to over 9000 patients in the local area. We are also a training practice helping to train new GP's.
Job description Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually. Enter patient information on to the computer as required. Scan letters and documents into the computer ensuring they are matched accurately to the correct patient. Patient notes and correspondence:o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
In turn with other staff, make sure the waiting room is kept tidy. Ensure that all new patients are registered onto the computer system promptly and accuratelyUndertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager
Person Specification
Qualifications Essential
Ability to communicate at all levels. Good telephone manner and customer care skills. Experience of working with the general public. Experience of filing systems. Experience of working in a demanding environment. Previous office experience. Good general education. Ability to work as a team member. Ability to carry tasks through to completion. Knowledge of confidentiality and data protection. IT skills. Accuracy. Ability to be flexible and discreet. Not to have any other part time employment or ongoing education as the role is not flexible to run along side another commitment.
Desirable
Computer qualifications. Previous NHS experience. NVQ in customer service.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Clifton Medical Practice
Address Clifton Cornerstone
Southchurch Drive
Nottingham
NG11 8EW
United Kingdom
Employer's website https://www.cliftonmedicalpractice.co.uk/ (Opens in a new tab)