About this role
Job summary
We are looking for an administrator to work in the NLFT Talking Therapies Service: Camden and complete the range of administrative tasks required in the service including processing referrals, booking appointments, reception duty, data entry, dealing with out-going and in-coming post, answering the phone, dealing with emails, and liaising with patients, GPs and the clinical team.
Main duties of the job
The successful candidate will have proven administrative skills and the ability to work at pace and use their own initiative. You will also bring experience of providing an excellent service to patients. Knowledge of using our bespoke IAPTUS and Rio databases are desirable.
Main duties includes:
To provide a full range of high-quality administrative support to the service line teams
To accurately type correspondence and reports, summaries and other documents, both clinical and general.
To prepare and edit presentations using appropriate software packages.
To manage diaries of allocated managers/professionals appropriately.
To use initiative appropriately to deal with and prioritise post and telephone calls.
To deal with all administrative duties to support the operation of the service line.
To provide, in conjunction with other administration staff, cross cover for other administrators/clinical support workers during periods of heavy work pressure or absence.
To implement and follow relevant polices relating to secretarial and administrative duties.
To undertake any other duties commensurate with the grade as requested by the appropriate manager.
About us
Working for North London NHS Foundation Trust
Why choose to join the North London NHS Foundation Trust?
We believe that by working together, our Trust can achieve more for the residents of North Central London and our patients than we can by working apart.
Our Five-Year Strategy:
1. We will provide consistently high-quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
4. We will be more effective as an organisation by pioneering research, quality improvement and technology.
Why NLFT?
Transforming and creating a positive environment for our service users, staff and visitors.
We develop and retain our staff through leadership behaviours and managers programme and many more opportunities. We promote flexible working and support staff with a range of health and wellbeing initiatives. NHS Discounts, generous annual leave allowance and NHS pension scheme We have excellent internal staff network support groups.
Job description Job responsibilities
For detailed job description and main responsibilities, see the attached Job Description and Person Specification documents.
Person Specification
Qualifications / Registrations Essential
Evidence of good general education to include GCSE or Equivalent in Maths and English. HNC Level in Administration or equivalent experience within an admin environment Recognised medical secretarial qualification e.g RSA3 or equivalent knowledge and experience
Desirable
Interest in continuing professional development.
Skills/ Abilities Essential
Use of MS Office software to intermediate level, to include Excel, Outlook and PowerPoint. Accurate entry and retrieval of information on database systems. Demonstrate the skills needed and desire to work as part of a team.
Desirable
Knowledge of IAPTUS and Rio databases.
Experience / Knowledge Essential
An understanding of the organisation's Equal Opportunity Policy. An understanding of relevant legislation eg Health and Safety, Data Protection, Confidentiality. Extensive experience of customer care. Substantial experience in a secretarial role
Desirable
NHS experience Understanding of the needs of mental health service users.
Personal Qualitites Essential
Approachable and kind: administrators are often the first point of contact for service users experiencing mental distress. Patient and understanding: Dealing with emotional or tearful service users requires immense patience. Diplomatic and tactful: The role involves liaising with multiple parties--including service users, carers, GPs, and other healthcare professionals.
Other Requirements Essential
Ability to provide clear examples of how they have demonstrated one of our core values in their previous work experience. Flexibility to work a shift pattern as required by the service. Flexibility to provide cover across sites as required by the service.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North London NHS Foundation Trust
Address St Pancras Hospital
4 St Pancras Way
London
N1 0PE
United Kingdom
Employer's website https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)