About this role
Job summary
Balmore Park Surgery
Do you like helping people?
Are you good at active listening?
Do you have a can-do attitude and a sunny disposition?
Are you able to navigate Microsoft Word and Excel with ease?
If so, we need you!
Required Hours: 25 - 30 ideally but we would consider up to 37 hours
Operational Hours 8.00 am 18.30 pm Monday to Friday
Main duties of the job
Key responsibilities -
Handle all incoming calls and digital requests from patients
Manage all face-to-face queries in an efficient and empathetic manner
Be confident and comfortable working on different computer packages
Support all clinical staff with tasks as requested
Liaising with multi-disciplinary teams and secondary care as required
Working in a team is key but being able to show initiative at times, is also important
Benefits -
Contributory Company Pension Scheme Free flu jabs On-site parking Sick pay after qualifying period
We look forward to hearing from you.
About us
Balmore Park Surgery is a busy doctors surgery supporting nearly 21,000 patients. The Patient services team is the face of the surgery and first point of contact for our patients.
Whilst we would love to hear from any one experienced in primary care, of more importance is that you are comfortable dealing face to face with the public, confident to learn new skills and have a cheery disposition.
Job description Job responsibilities
Patient Services Team Member
Hours required 25 to 30 hours but full time would be considered
Monday, Tuesday, Wednesday and Friday
Job summary
Balmore Park Surgery is a busy doctors surgery supporting nearly 21,000 patients. The Patient services team is the face of the surgery and first point of contact for our patients.
Your main objective is answering incoming calls and digital request forms from patients needing appointment management, as well as assisting patients with general enquiries.
Helping patients who attend the practice face to face with their enquiries.
Responsible for the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Primary key responsibilities
The following are the core responsibilities of the Patient Services Team member. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Maintain and monitor the practice appointment system.
Process telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the Clinical Administration Team
Manage all queries as necessary in an efficient manner.
Maintain a clean, tidy, effective working area at all times.
Support all clinical staff with general tasks as requested.
Work in accordance with GDPR guidelines.
Additional adhoc tasks requested by clinical staff or management.
Job Types: Full-time, Part-time, Permanent
Benefits:
Contributory Company pension scheme Free flu jabs On-site parking Sick paySchedule:
Monday to Friday Weekend availability
Person Specification
Qualifications Essential
- Minimum requirements: GCSEs, OLevels or equivalent. - Significant experience of working as part of a team for a minimum of 2 years - Experience of working with the general public both face to face and on the phone. - Experience of working in a pressurised environment and the ability to make appropriate decisions - Proven IT skills. - Excellent command of the English Language, both spoken and written - Demonstrates ability to communicate information using appropriate communication skills and techniques. - Ability to focus on completing tasks and actions within tight timelines - Demonstrate an ability to pay attention to detail when recording information.
Desirable
- Experience of working in a GP surgery - Experience of working with people with challenging behaviours and dealing with them in a constructive manner - Knowledge of using clinical information systems in particular EMIS - Experience of working in a GP surgery - Experience of working with people with challenging behaviours and dealing with them in a constructive manner - Knowledge of using clinical information systems in particular EMIS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Balmore Park GP Surgery
Address 59a Hemdean Road
Caversham
Reading
Berkshire
RG4 7SS
United Kingdom
Employer's website https://www.balmoreparksurgery.co.uk/ (Opens in a new tab)