About this role
Job summary
This is an exciting opportunity for a hardworking and enthusiastic individual to join the Dental Hospital Admissions department in an acute city centre hospital.
The applicant should have excellent organisational and interpersonal skills and the ability to work well under pressure. The ability to use their own initiative is essential. The post holder deals with patients, relatives, and healthcare professionals on the phone, and occasionally face to face, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. They need to have an excellent working knowledge of Microsoft Packages such as Word, Excel, and Outlook.
The post holder will be required to work 37.5 hours per week between the hours of 08:00 and 17:00 - Monday to Friday.
Main duties of the job
Communication:
To liaise with and act as a point of contact for queries from clinical and non-clinical staff Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
Patient Care:
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
Organising and Planning:
To monitor, manage and validate active and backlog waiting list data To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders Implement the policy and investigate patients who do not attend (DNA) their appointment To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and choice of admission date in line with the PAP Attend appropriate meetings as required by the role's line manager
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training Essential
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Desirable
Business and Administration Level 3 NVQ or equivalent experience
Knowledge and Experience Essential
Clerical / administrative experience, including filing and/or reception Experience of dealing with the public, both on the telephone and in person
Desirable
Experience of using a Patient Administration System Previous NHS Experience
Skills and Abilities Essential
Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Effective organisational skills Good IT skills including Microsoft packages Confidence to handle difficult conversations with patients, relatives, and carers Attention to detail Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required
Desirable
Working knowledge of admission policies and procedures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bristol NHS Foundation Trust
Address Bristol Dental Hospital
Lower Maudlin Street
Bristol
BS1 2LY
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)