About this role
Job summary
We are a small GP Practice with a very high level of satisfaction among our patients thanks to the dedication and professionalism of all our staff.
As a Receptionist you are the first point of entry into the practice and therefore key in maintaining our reputation and our standards, whether in person or on the phone.
In this role you will be faced by varied and sometimes challenging tasks, occasionally having to deal with some uncomfortable situations. Your communication and listening skills will be critical for this. This is an exiting and satisfying role as part of a small but happy and committed team.
Main duties of the job
Main duties include greeting and assisting everyone who contacts the practice whether in person or on the phone, making, cancelling and rescheduling appointments with the clinical staff. You are expected to work 10-15 hours per week at different times respecting the agreed rotas. You are flexible and are able to do additional hours on other days to cover holidays and sickness of your colleagues. No weekend work is involved.
In addition to permanent patient contact to assist them and deal with their queries you will also have additional administrative tasks to fulfil such as patient registration, information updating, scanning documents , calling patients based on requests from the clinical staff for specific requirements, etc.
Depending on your shift you will be required to open or close the practice and perform the daily checks and controls associated with those moments.
Good communication and problem solving skills and ability to multitask are key requirements for this position
About us
The Paradise Road Practice is a small practice located in the centre of Richmond within minutes walk of all public transport (Tube, Trains, Buses). We have 1 full time GP, two part-time GPs, one Nurse and one Health Care Assistant. The reception and administration team is made up of 6 people. We take great pride in the very high level of satisfaction our patient surveys always demonstrate.
Job description Job responsibilities
Please DO NOT USE AI to complete your application. AI generated replies WILL NOT BE CONSIDERED
This position is offered as a temporary contract but it may become permanent depending on circumstances.
This is an on-site position. Working from home is not possible.
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Job responsibilities:
To deal politely and efficiently with patients as the first point of contact for anyone visiting or calling the surgery.
Dealing with patients and visitors professionally, efficiently, with empathy and courtesy.
To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act.
Make routine and emergency appointments for patient to see the doctors and nurses.
Check patient details on clinical system.
Deal with requests for home visits.
Answer queries with regard to results of recent tests e.g. bloods, urine or x-ray. This includes contacting the hospital(s) for these results if necessary. Inform patients, when directed by a doctor, of the need to make a follow-up appointment at the surgery.
Accurate completion of registration forms ensuring the existing patient information is correct and up to date andupdating it based on patients requests.
Accept requests for repeat prescriptions, hand out completed prescriptions, cancel appointments when necessary, contact the patients (s) and re-book if required.
Book patient hospital transport when required.
Contact the emergency services when necessary.
Filing, scanning and organising medical notes.
Assist in ordering and stock control of relevant stationery.
Check and tidy consulting rooms between surgeries and keeping waiting area clean and in order.
In the morning, open the surgery and ensure everything is ready for the upcoming session. In the afternoon, close the surgery and ensure everything is locked up properly and the alarm is set.
Administrative Duties
Scanning documents onto clinical system.Other administrative duties as required and agreed.
Ensure that reception area is tidy and maintain cleanliness in the kitchen facilities when necessary.
Be flexible in being available for overtime in order to cover for colleagues' leave and sickness.
Ensure you read all the Practice mandatory policies and that you complete all the mandatory courses.
Any other relevant duties as mutually agreed.
Person Specification
Qualifications Essential
You must prove you have the legal right to work in the UK if you are not a UK Citizen. Very good communication skills in English (spoken and written) are essential. Good manner, listening and understanding are key in the role sometimes dealing with vulnerable people. You MUST HAVE experience as a Receptionist in a GP Practice. As such you will be familiar with EMIS, Docman and Accurx. Working knowledge of Microsoft Office package and use of Windows and email are required. You are flexible and able to multitask
Desirable
Experience in dealing with Referrals Having already done mandatory courses for the position
Experience Essential
Experience in administration in a GP Practice Practical experience and knowledge of EMIS, Docman 10, Accurx
Desirable
Certificate for Mandatory courses such as Safeguarding, Fire warden, Infection Protection and Control, etc.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Paradise Road Practice
Address 37 Paradise Road
Richmond
Surrey
TW9 1SA
United Kingdom
Employer's website https://paradiseroadpractice.nhs.uk/ (Opens in a new tab)