About this role
Job summary
The post holder will provide a professional front-of-house service for the Medical Education Centre, supporting doctors, students, educators and visitors. They will contribute to the effective delivery of undergraduate and postgraduate medical education programmes through efficient administrative support, excellent customer service, and the maintenance of a welcoming and professional learning environment.
The post holder will be responsible for a range of reception and administrative duties, including managing room bookings, responding to enquiries, supporting teaching and training activities, and assisting in the day-to-day operation of the Medical Education Centre. They will also help ensure that the Centre is maintained to a high standard and operates efficiently for all users.
The post holder will normally work 9:00am to 5:00pm, Monday to Friday, and may occasionally be required to work flexibly to provide cover between 8:00am and 4:00pm in line with service requirements.
Main duties of the job
The post holder will provide a professional front-of-house service for the Medical Education Centre, supporting doctors, students, educators and visitors. They will contribute to the effective delivery of undergraduate and postgraduate medical education programmes through efficient administrative support, excellent customer service, and the maintenance of a welcoming and professional learning environment.
The post holder will be responsible for a range of reception and administrative duties, including managing room bookings, responding to enquiries, supporting teaching and training activities, and assisting in the day-to-day operation of the Medical Education Centre. They will also help ensure that the Centre is maintained to a high standard and operates efficiently for all users.
The post holder will normally work 9:00am to 5:00pm, Monday to Friday, and may occasionally be required to work flexibly to provide cover between 8:00am and 4:00pm in line with service requirements.
About us
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Job description Job responsibilities
Please see attached job description and person specification for full job role details.
Please note, this role is not available for sponsorship.
Interview date: 4th September 2026
Person Specification
Knowledge and skills based Essential
General education to GCSE level or equivalent. Excellent verbal and written communication skills Previous experience in a reception, customer service or administrative role. Experience of working in a busy office environment with competing priorities and deadlines Experience of working in a busy office environment with competing priorities and deadlines Ability to develop effective working relationships with staff and stakeholders at all levels Ability to work effectively under pressure whilst maintaining attention to detail Ability to support virtual and face-to-face meetings, including Microsoft Teams Willingness to undertake training and continuous personal development
Desirable
NVQ Level 2 or equivalent qualification in Business Administration, Customer Service or a related subject Previous experience within the NHS, healthcare or educational sector Experience of supporting meetings, training events or room bookings Knowledge of undergraduate or postgraduate medical education processes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Hillingdon Hospital NHS Foundation Trust
Address Hillingdon Hospital
Pield Heath Road
Uxbridge
UB8 3NN
United Kingdom
Employer's website https://www.thh.nhs.uk/index.php (Opens in a new tab)