About this role
Job summary
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Are you a compassionate and motivated individual who wants to make a real difference in people's lives? We are looking for Clinical Support Workers to join our dedicated team at Caroline House.
We are a 20-bed inpatient neurological rehabilitation unit providing specialist rehabilitation and support for patients recovering from neurological conditions and injuries. We work closely with patients and the people important to them to maximise independence, promote recovery and help individuals achieve their rehabilitation goals.
This is an exciting time to join us as we are expanding our Clinical Support Worker team. These additional posts have been created through investment in the service, allowing us to provide in-house enhanced support for our patients.
Working alongside our nurses and all of our multi-disciplinary healthcare professionals, you will be supported to provide person-centred care and support patients throughout their recovery journey.
We offer full-time and part-time jobs. As a 24-hour service, shifts include days, nights, weekends and bank holidays.
While the role can be physically and emotionally demanding, it is also rewarding. Every day brings the opportunity to positively impact someone's life and be part of a supportive team that truly makes a difference.
Main duties of the job
Your role will include:
Helping to maintain a safe, comfortable and therapeutic environment for patients. Following care plans to provide patients with individualised personal care, Assisting with mobility and helping patients maintain their independence. Working with the whole MDT to provide emotional support and reassurance to patients/carers/visitors. Encouraging participation in activities that promote rehabilitation, wellbeing and recovery. Taking and recording observations, blood pressure, pulse, temperature, oxygen saturations, respirations, blood glucose levels, and weight. Monitoring food and fluid intake and reporting any concerns to the nursing team. We are looking for people who:
Are caring, respectful and compassionate. Enjoy working with people from all ages, backgrounds and cultures. Have good communication and teamwork skills. Can remain calm and supportive in challenging situations.
About us
If you are looking for a rewarding career where kindness, compassion and teamwork are valued, we'd love to hear from you. Interviews will be in person.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded the title.
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Job description Job responsibilities
Communication1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.4. To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.6. Use the System One and ICE and other trust systems as required by the clinical area.
Management1. Take all reasonable steps to ensure the safe keeping of patients property in accordance with trust policy2. Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy.3. To share responsibility in the care and maintenance of all equipment in the clinical area.4. Ensure all waste and soiled linen is disposed of in line with trust policy.5. Participate in audit under the direction of the RN.6. Cleaning and checking of beds, lockers, oxygen, and suction equipment in the clinical area following the discharge of a patient and in preparation for admission.
Professional/Educational1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.2. To have completed the Care Certificate or relevant experience in a care setting.3. To be flexible in relation to patient requirements.4. To continue personal development in relation to identified objectives.5. To supervise and support new staff and working with local induction programme6. Maintain up to date knowledge of changes in policies and procedures relevant to the post7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate8. Ensure that attendance at an annual appraisal is maintained and document.
Person Specification
Qualifications Essential
Education to GCSE level Grade C in English and Mathematics or equivalent Care Certificate and or equivalent health care experience
Desirable
City and Guilds NVQ Level 3 in Care/Health and Social Care
Experience Essential
Some previous experience in a nursing/Care Assistant role
Other Essential
Able to make own travelling arrangements Ability to work 12.5 hour shift patterns May be required to work in other community hospitals within our Trust in order to meet the needs of the service
Communication Essential
Clear oral communication Basic computer skills
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework) Essential
Good interpersonal skills Responds positively to change Flexible Ability to work as part of a multi-disciplinary team Social skills
Skills and Knowledge Essential
Good interpersonal and communication skills Good organisational skills Good numeracy and literacy skills
Personal and People Development Essential
Polite / courteous Caring personality Sensitive and tolerant Resilient
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East of England Community Health and Care NHS Trust
Address Caroline House, Colman Hospital
Unthank Road
Norwich
NR2 2PJ
United Kingdom
Employer's website https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)