About this role
Job summary
The Contracts and Performance Manager will be a key member of the QHS management team. The postholder will ensure the efficient and effective delivery of a range of primary care services in alignment with organisational objectives and contractual obligations. They will play a pivotal role in managing a portfolio of Federation and Primary Care Network contracts, identifying opportunities for service development and improvement and optimising performance to enhance the quality of health services for the residents of north Southwark.
Main duties of the job
The postholder will oversee the life-cycle of contracts, from procurement, and negotiating variances to implementation and remedial action plans, ensuring compliance with regulatory requirements and contractual agreements. The role will encompass operational oversight, contract performance management through monitoring of KPIs to inform service improvement, and thorough contract finance management. The ability to influence cross-departmental teams to work collaboratively is key.
About us
Thirteen practices in north Southwark stand together as Quay Health Solutions (QHS) Community Interest Company jointly delivering services that improve outcomes for over 200,000 registered patients. From July 2019 member practices have come together as North Southwark Primary Care Network (PCN) providing the building blocks for at scale service delivery and wider system integration through three Neighbourhoods. These are the delivery units for integrated place-based care, bringing together local health and care organisations (including social care, the voluntary sector and patient groups) to work to deliver more joined up, patient-centred services. As part of the NHS 10-year Plan, QHS has joined with the South Southwark GP Federation, Improving Health Limited (IHL) to partner with Guys & St. Thomas NHS Foundation Trust (GSTT) to deliver the Southwark integrator function.
Neighbourhood health service integrators have been tasked with establishing the foundations and building the relationships needed to deliver proactive, integrated and equitable neighbourhood health services shaped by local communities. Integrators will provide the vital infrastructure, connections and coordination needed to turn policy into practice and bring care closer to home.
Job description Job responsibilities
Please refer to the detailed job description attached outlining the key duties and responsibilities of the role.
Person Specification
Skills Essential
Positive and collaborative outlook Excellent standard of literacy and numeracy skills Exceptional communication, interpersonal, and influencing skills; diplomacy and ability to build relationships and work effectively with diverse stakeholders, including multi-agency co-ordination Advanced IT skills, including Microsoft Word, Outlook, Teams and Excel Ability to work autonomously and make informed decisions based on contract knowledge and experience, working to tight and changing deadlines Strong analytical skills and a data-driven approach to problem-solving and decision-making Effective time management, planning and organising skills Confident and resilient Ability to build effective working relationships with staff and managers at all levels Ability to produce accurate and timely written reports for internal and external meetings Ability to produce presentations and dashboards for workstreams, to keep SMT and Board members up to date Calm under pressure
Flexibility Essential
Ability and willingness to travel between all QHS sites and member practices as required Able to pivot at short notice to take on other tasks to cover colleagues
Qualifications Essential
Degree or equivalent level of experience
Experience Essential
Proven ability of managing multiple contracts simultaneously Negotiating service level agreements, performance clauses and bid costs Proven ability of monitoring KPIs, leading performance reporting across multi-site operations, embedding continuous improvement and accountability Knowledge and experience of NHS Standard Contracts In-depth understanding of procurement and tender processes. Knowledge and experience of population health management principles
Desirable
Experience of managing projects Understanding of NHS Primary Care structures and funding mechanisms Experience within a GP Federation, PCN or Primary Care organisation Experience of contract mobilisation Experience supporting business development and tender processes Experience using Power BI or equivalent reporting tools
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Quay Health Solutions CIC
Address Spa Medical Centre
50 Old Jamaica Road
London
SE16 4BL
United Kingdom
Employer's website https://www.quayhealthsolutions.co.uk (Opens in a new tab)