About this role
Job summary
30 hours per week required over 4 working days (Mon-Fri) including one early morning start and one late night finish.
Responsible for managing the front desk on reception. Greeting patients, handle appointments, manage patient records, and support healthcare professionals by ensuring the administrative side of the service runs efficiently and professionally.
Main duties of the job
Greet and welcome patients in a friendly and professional manner.
Check patients in and out for appointments.
Handle enquiries in person, over the phone, or via email.
Ensure patient confidentiality and comply with data protection laws.
Assist patients with forms, registration, and online services.
Schedule, reschedule, and cancel appointments using clinical software EMIS.
Manage waiting lists and reminders for follow-up appointments.
Coordinate with clinicians to ensure appointment slots are used efficiently.
Maintain and update patient records accurately.
File, scan, and distribute correspondence, test results, and referrals.
Process repeat prescription requests in line with practice protocols.
Handle incoming and outgoing mail and emails.
Support the team with data entry, audits, and reporting tasks.
Liaise between patients, clinicians, and external healthcare providers (e.g., hospitals, pharmacies).
Relay messages promptly and accurately.
Handle urgent requests or queries calmly and efficiently.
About us
Pelaw Medical Practice is a well-established GP Practice, who offer outstanding care to our patients and staff. We also work collaboratively with our Neighbouring Practices, Community & Voluntary Sector Colleagues, to support and deliver services to our patients in the community.
We are a GMS Practice. Practice list size 5400 patients. Fully computerised-EMIS Web Clinical System. High QOF/Enhanced Service achievers. CQC Rating overall good.
The Team:
3 x GP Partners, 3 x Salaried GPs, Practice Nurses, HCA, Practice Manager, Admin & Reception Team, ARR-PCN Staff.
Job description Job responsibilities
The receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration.
The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The post-holder will be an integral part of the general practice team.
Person Specification
Qualifications Essential
A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English Experience of working in General Practice
Desirable
Experience of working in a healthcare setting Experience of administrative duties
Experience Essential
Experience of working in General Practice
Desirable
Experience of working in a healthcare setting Experience of administrative duties
Employer details Employer name Pelaw Medical Practice
Address 7&8 Croxdale Terrace
Pelaw
Gateshead
NE10 0RR
United Kingdom
Employer's website https://pelawmedicalpractice.nhs.uk/ (Opens in a new tab)