About this role
Job summary
Are you a proactive and technically savvy individual looking to contribute to the smooth operation of Clinical IT systems? If so, Health Informatics at County Durham and Darlington NHS Foundation Trust may have the perfect role for you! We are seeking a dedicated Systems Support Analyst (Clinical Applications) to join our ever-evolving Systems team.
As a Systems Support Analyst for clinical applications, you will play a vital role in providing technical administration, configuration/development and support for one or more of the Trust's Clinical IT systems.
The post offered offers great potential for personal and career development and enable you to enhance your knowledge of healthcare and clinical IT Systems.
Any experience of Radiology and Cardiology systems or similar would be beneficial to this role.
Main duties of the job
The successful candidate will meet the criteria published within the Job Description and Personal Specification and ideally have demonstrable experience within a systems support environment with a drive for continued professional development. They will be customer focused, pro-active, possess strong communication skills, confident, with solid IT skills and a strong work ethic. They will have the opportunity to work with a diverse team, committed to working together in supporting our clinical services.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
Job description Job responsibilities
The post holder is a Systems Support Analyst whose role is to implement, maintain, and provide user support and frontline system administration technical support to Trust clinical systems.
The post holder will report directly to a Systems Manager and work in close association with the Senior Systems Support Analysts.
The post holder will ensure that users receive the best possible service in terms of data quality, system availability, technical and operational support.
Person Specification
Qualifications Essential
Higher Diploma in computer science or related discipline. A minimum of 2 years experience in a technical environment with evidence of professional development. Experience of maintaining and supporting computer systems. Use of Microsoft Office Suite.
Desirable
ITIL Foundation Certificate in IT Service Management.
Special Skills & Knowledge Essential
Demonstrable skills in Structured Query Language(s) SQL Demonstrable skills in the use of software and software development tools. A sound working knowledge and understanding of computer based systems. Knowledge of data analysis techniques and tools. Able to deal with complex queries in relation to systems and data. Ability to analyse data from different sources and correlate discrepancies and outputs. An ability to plan and organise workload to meet objectives and deadlines. Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome
Desirable
Understanding of the application of modern IT solutions. Understanding of clinical processes
Special Requirements Essential
Able to travel across Trust sites to meet the requirements of the post.
Desirable
Hold a current valid driving license.
Experience Essential
Substantial experience in a technical role. Proven experience in the development of computer-based solutions. Systems development environments. Database environments. Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing. Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues.
Desirable
Experience of healthcare environments. Systems development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name County Durham & Darlington NHS Foundation Trust
Address The Centre For Health
Traynor Way
Whitehouse Business Park
PETERLEE
County Durham
SR8 2RU
United Kingdom
Employer's website https://www.cddft.nhs.uk/ (Opens in a new tab)